23 June 2020
Creative Virtual, a world leader in customer and employee engagement solutions, today announced the Neutrino release of V-Person, their innovative virtual agent and chatbot technology. This release delivers the industry’s smartest solution yet, bringing together humans and artificial intelligence (AI) with powerful integration options and easy-to-manage workflows.
Based on Creative Virtual’s nearly two decades of delivering successful customer and employee self-service solutions, the Neutrino release combines conversational virtual agent and chatbot technology with a powerful orchestration platform and the guidance of a highly experienced global team. Organisations are empowered to unlock their knowledge to create AI-enhanced conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale.
Neutrino offers robust and feature-rich tools, flexible integration options, unlimited customisation and blending of natural language processing (NLP), AI and machine comprehension. The solution can integrate with other AI engines and systems, including systems for image recognition, intent matching and assisting in verification and sales processes. By combining an organisation’s existing data with a powerful Transcript Analysis Tool and sector-specific intent libraries, Neutrino also enables self-service solutions to be deployed quickly and easily.
“Neutrino brings together our V-Person virtual agent and chatbot technology, our V-Portal™ orchestration platform and the consultation and guidance of our expert global team to deliver an industry-leading solution,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “The chatbot, virtual agent and live chat market is saturated with inexperienced vendors and ineffective technologies that leave companies and customers frustrated. Our Neutrino release removes those frustrations with the right combination of tools, easy-to-manage workflows and a blend of localised support and international insights from our company of experts.”
Learn more about the Neutrino release of V-Person and request a live demo on the Neutrino release page.
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