09 September 2020
Creative Virtual, a world leader in customer and employee engagement solutions, today announced the publication of a new resource to assist organisations with selecting a virtual agent vendor. The whitepaper, ‘Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience’, provides insights into the right questions to ask about a provider’s experience and expertise during the procurement process.
The increased demand for digital self-service this year is resulting in many companies adding AI-powered virtual agents and chatbots to their customer and employee engagement strategies. To create a positive user experience and achieve long-term success with these solutions, organisations must not only select a robust technology but also work with highly skilled industry specialists to implement and maintain solutions properly.
“You should never underestimate the benefits of working with an extremely knowledgeable vendor who will become a trusted partner throughout your virtual agent journey,” says Rachel F Freeman, Operations Director at Creative Virtual. “If you don’t have confidence your vendor is focused on really understanding your needs and guiding you in the right direction, you are working with the wrong team. This new guide gives a behind-the-scenes look into how to find a provider with the right experience, knowledge and skills.”
In addition to contributions from Rachel, the whitepaper also includes insights from Claudio Chico, Rachael Needham, Len Power, Maria Ward, Rob Foster, Laura Ludmany, Peter Studd, Ridhi Mathur and Mandy Reed. These industry experts draw from a combined 83 years of experience in the virtual agent and chatbot field to explore six different areas of experience that are essential for success. This includes skill in building a strong business case, integrating with other systems and technologies, creating the right user experience and identifying future developments.
Download a copy of the new ‘Guide to Selecting a Virtual Agent or Chatbot Vendor: Forget the Technology & Focus on Experience’ to learn more.
Visit the Solutions section of our website to learn more about the Neutrino release of V-Person™ which brings together the right combination of conversational AI, orchestration tools and industry expertise to create customer and employee conversations.
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