24 September 2019
Creative Virtual, a world leader in customer and employee engagement solutions, is a sponsor of the first annual Humanising Digital & Self-Service conference and networking event being held in London on 3 October 2019. Founder & CEO, Chris Ezekiel will present a session during the afternoon titled ‘Conversational AI & the Human Touch’.
Drawing on his extensive experience in the industry, Chris will share current challenges companies face when implementing chatbots, virtual agents and live chat as part of their digital customer experience strategies. He’ll explain the reasons why conversational AI and self-service solutions need a combination of self-learning and human input through a series of live demonstrations. Chris will also share his top tips for selecting, deploying and maintaining successful digital self-service tools.
“This conference is addressing an important aspect of today’s customer experience – keeping the human element even as organisations transition to more digital and self-service solutions,” says Chris. “Offering intelligent chatbot and virtual agent tools should never mean a removal of humans from your customer service and support strategy. During my session, I’ll explore best practices for combining conversational AI and self-service with the human touch for a seamless, omnichannel experience.”
Named the 2019 AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan, Creative Virtual offers chatbot, virtual agent and live chat solutions that bring together humans and artificial intelligence in a way that creates reliability and consistency for organisations and their customers. The orchestration platform underpinning these solutions, V-Portal™, allows organisations to manage the blending of AI, machine comprehension and human input to create personalised conversations with customers and employees.
More information and the full agenda for the event are available on the Humanising Digital & Self-Serve Conference website. Delegates using code Partner150 will receive a discount when booking tickets.
More information on how companies can bring together humans and AI to deliver anywhere, anytime customer and employee engagement can be found on the Solutions page.
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