Orchestrating a Seamless & Efficient Customer Experience
Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual
Consumers continue to rank customer experience as a key factor in purchasing decisions and want a quick, easy and painless way to get the information and support they need on the channel that works the best for them in the moment. They expect to receive consistent and reliable information regardless of whether they self-serve or interact with your contact centre.
Through a series of live demos and practical tips, Chris Ezekiel, Founder & CEO, gives an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores.