Previous Events
Miss one of our past events? Check out the list below for links to read our event round-ups, review presentation slides and view event recordings on-demand.
Previous Events
The European Chatbot & Conversational AI Summit
04-05 February 2021, Virtual
Creative Virtual joined our partner Spitch at The European Chatbot & Conversational AI Summit. Liam Ryan, Sales Director, co-presented a session with Gary Williams from Spitch on use cases for innovative voicebot solutions.
HKCCA Symposium
05 November 2020, Virtual
For a sixth year, Creative Virtual took part in the Hong Kong Customer Contact Association Symposium with our partner Continuous Technologies. Founder & CEO, Chris Ezekiel gave a virtual presentation on the 2020 Symposium theme of Future Fit.
CCW 2020
02-04 March 2020, Berlin
Creative Virtual joined our partner Sogedes at CCW 2020 in Berlin. Together we presented a joint session, ‘Conversational AI with Human Touch: How we humanize digital self-service’, during the conference.
CXtech
31 October 2019, London
Creative Virtual again sponsored the CXtech Conference & Showcase. Sales Director, Liam Ryan was a featured speaker at the event, giving a presentation titled ‘From FAQ Systems to Conversational Chatbots: The Evolution of Customer Experience’.
HKCCA International Symposium 2019
31 October 2019, Hong Kong
Creative Virtual once again joined our partner Continuous Technologies at the annual Hong Kong Call Centre Association Symposium. Founder & CEO, Chris Ezekiel presented on the event theme of ‘Customer Autonomy’.
GITEX Technology Week 2019
06-10 October 2019, Dubai
Creative Virtual joined our partner ixtel at GITEX 2019 held at the Dubai World Trade Centre.
The Humanising Digital & Self-Serve Conference
03 October 2019, London
Creative Virtual was a Gold Sponsor of this one-day conference and networking event focused on balancing the shift to digital and self-service with human interactions. Founder & CEO, Chris Ezekiel presented a session titled ‘Conversational AI and the Human Touch’.
Transforming Contact Centres Summit
12-14 August 2019, Melbourne
Creative Virtual was co-sponsor of the Interactive Roundtable at this year’s Transforming Contact Centres Summit. The event focused on innovative ideas and practical solutions to assist contact centre leaders in their delivery of customer experience.
G-Summit Melbourne
30-31 July 2019, Melbourne
Creative Virtual was an AppFoundry Partner at this year’s G-Summit Melbourne. The event theme was ‘Make Every Moment Count’ with a focus on innovations in AI and the evolution of omnichannel functionality.
AI & CX Transforming Financial Services Directors’ Forum
27 June 2019, London
Creative Virtual was the sponsor for this one-day interactive forum focusing on new AI developments that are helping improve customer experience in the financial services sector. Chris Ezekiel, Founder & CEO, gave the opening keynote and shared live demonstrations of AI-enhanced chatbot, virtual agent and live chat solutions.
Customer Experience Management
25 April 2019, Mumbai
Creative Virtual was the CX Product Leader Partner at the CXM event held in Mumbai. Shantanu Purandare, Executive Director – India, presented a session on conversational self-service for customers and employees and shared live demonstrations with attendees.
C+UX Expo
27-28 March 2019, London
Creative Virtual took part in the UK’s biggest Customer & User Experience event. Founder & CEO, Chris Ezekiel also presented on Day 2, sharing ‘Top Tips for Implementing Chatbots & Virtual Agents in 2019’.
Chatbots, Call Centres & Digital Customer Service
20-21 March 2019, Singapore
Creative Virtual was the Silver Sponsor for this event that delved into the importance of chatbots, the call centre and digital customer service in creating better customer experiences. Chris Ezekiel, Founder & CEO, presented a case study on award-winning chatbot and live chat solutions.
Call Center World 2019
19-21 February 2019, Berlin
Creative Virtual took part in CCW 2019 with our partner Sogedes. Tracey Biela, Sr Knowledgebase Engineer & Project Manager, shared chatbot insights during a session on 19 February at 11:30 am in the Speakers’ Forum, Hall 2.
Digital Workplace Directors Forum
30 January 2019, London
Creative Virtual sponsored this one-day conference examining digital workplace strategies designed to improve employee and customer engagement, including innovative solutions and new technologies. As a featured speaker, Chris Ezekiel, Founder & CEO, shared insights on conversational AI for employee engagement.
AI & Robotics Directors’ Forum: AI Enhancing Customer and Employee Engagement
11 December 2018, London
Creative Virtual sponsored this intensive one-day event focused on AI developments in customer and employee engagement. Chris Ezekiel, Founder & CEO, presented as an industry expert on improving engagement with conversational AI.
HKCCA Symposium 2018
25 October 2018, Hong Kong
Creative Virtual once again took part in the HKCCA Symposium with our partner Continuous Technologies. Founder & CEO, Chris Ezekiel, presented on the event theme of ‘Customer Intimacy through AI’.
GITEX 2018
14-18 October 2018, Dubai
Creative Virtual took part in GITEX 2018 with our partner ixtel where we provided demos of our solutions in the AI, RPA and Chatbots area of their stand.
CXtech
12 October 2018, London
Creative Virtual sponsored this new conference, and Founder & CEO, Chris Ezekiel presented a session titled ‘Digital CX & the contact centre: AI, chatbots, live chat & knowledge management’.
Conversational Commerce Conference
12-13 September 2018, San Francisco
Creative Virtual was an event sponsor for Opus Research’s Conversational Commerce Conference in San Francisco and spoke on an expert panel about conversational AI.
CCW Executive Exchange
12-14 August 2018, Chicago
Creative Virtual was a sponsor of the Customer Contact Week Executive Exchange, an invitation-only event for senior customer contact stakeholders.
Tech Tank – Artificial Intelligence in the Contact Center
14 June 2018, Live Webcast
Chris Ezekiel, Founder & CEO, joined a panel of experts for this live CRMXchange webinar. He explored industry best practices and shared live demonstrations of Creative Virtual’s technology in action.
Conversational Commerce Conference
8-9 May 2018, London
Creative Virtual was an event sponsor for Opus Research’s Conversational Commerce Conference in London. Rachel F Freeman, Operations Director, spoke as part of an expert panel discussion on AI and chatbots.
Asian Financial Forum 2018
15-16 January 2018, Hong Kong
Creative Virtual joined HKT at the Asian Financial Forum in Hong Kong. Björn Gülsdorff, our Chief Business Development Officer, presented a session on using chatbots to overcome language and culture barriers as part of the ‘Business Transformation along Your Belt and Road Journey’ session.
Service Desk Forum 2017
21-22 November 2017, Mainz, Germany
Creative Virtual’s Chief Business Development Officer, Björn Gülsdorff, was an invited industry expert speaker at the Service Desk Forum. He presented a session on using chatbots, smart agents and virtual assistants for service desk self-service.
Growth, Innovation and Leadership: North America
17-20 September 2017, Austin, Texas
Frost & Sullivan’s Growth, Innovation and Leadership: North America event focused on the theme of ‘Digital Disruption: Realising Growth Potential’. Mike Murphy, CEO of Creative Virtual USA, provided insights on AI Bots as part of Think Tank 2.
AI & Robotics 2017
14 September 2017, London
Creative Virtual was a Gold Sponsor of the AI & Robotics 2017 conference. The event, which featured educational streams on business innovation and customer engagement, investigated emerging technologies and their real world impacts on business and work. Chris Ezekiel, Creative Virtual’s Founder & CEO, presented a session exploring the realities of AI and machine learning in the world of enterprise chatbots.
G-Summit Melbourne 2017
07-08 August 2017, Melbourne
Creative Virtual was an AppFoundry Partner Sponsor of G-Summit Melbourne. Hosted by our partner Genesys, this event featured keynote addresses, practical sessions and opportunities to discuss how to design the ultimate customer experience and the future of customer experience technology.
Chatbot Summit Berlin
26 June 2017, Berlin
Creative Virtual sponsored the second international Chatbot Summit which will brought together the leading players in the chatbot industry. Björn Gülsdorff, Head of Business Development at Creative Virtual, presented a keynote on enterprise chatbots as part of the machine learning track.
G-Summit Singapore 2017
06 June 2017, Singapore
Creative Virtual was a Silver Sponsor of G-Summit Singapore. Hosted by our partner Genesys, this event featured keynote addresses, practical sessions and opportunities to discuss how to design the ultimate customer experience and the future of customer experience technology.
The API Economy, Software Robotics & Artificial Intelligence
01 June 2017, Luxembourg
L’association des professionnels de la société de l’information (APSI) hosted ‘The API Economy, Software Robotics & Artificial Intelligence’ the afternoon of 1st June. Creative Virtual’s Liam Ryan presented a session on ‘Chatbot Solutions’ and also participated in the panel discussion ‘How robotics and AI will change our world’.
CX17 Indy
22-25 May 2017, Indianapolis, Indiana
Creative Virtual was an AppFoundry Sponsor for CX17 Indy and exhibited in the Partner Pavilion at Booth A05. The four day event featured keynotes, breakout sessions, networking events and 1:1 opportunities to talk to customer experience experts and thought leaders.
G-Summit Kuala Lumpur 2017
17 May 2017, Kuala Lumpur, Malaysia
Creative Virtual was a Gold Sponsor for this customer experience event hosted by Genesys. Patrick Gallagher, Managing Director for Creative Virtual APAC, presented a session titled ‘Achieving Live Chat Success: Combining the Virtual and the Real’.
Intelligent Assistants Conference 2017
4-5 May 2017, London
Creative Virtual was an Event Sponsor of Opus Research’s IA Conference in London. Peter Behrend, CTO, and Rachel Freeman, Head of Operations, were both featured as expert panellists, and Llaura Hughes from Motability Operations presented a case study on their award-winning virtual agent, Ask Mo.
2017 HKCCA International Symposium
28 April 2017, Hong Kong
Creative Virtual was again a sponsor of the annual Hong Kong Call Centre Association (HKCCA) International Symposium with our partner Continuous Technologies. Chris Ezekiel, Creative Virtual Founder & CEO, was a featured speaker and presented on the event theme of “Customers @ EASE – Effortless; Accurate; Seamless; Effective.”
Tech Tank – Customer Delight: Live Demonstrations of Breakthrough Innovations
06 April 2017, Live Webcast
Chris Ezekiel, Creative Virtual Founder & CEO, joined a panel of experts for this live CRMXchange webinar. He gave an inside look at how our integration of virtual agents and live chat is defining industry best practice and helping to deliver seamless and personalised omnichannel customer engagement.
Enterprise Connect
27-30 March 2017, Orlando, FL
Mike Murphy, COO of Creative Virtual USA discussed ‘Contact Centers 2020: What Will Drive Innovation in the Contact Center?’ as a panelist at Enterprise Connect. This session took place at 1:00 pm on 27 March as part of the ‘Communications and Collaboration 2020’ track.
Customer Experience Management 2017
3 February 2017, Mumbai
Creative Virtual was the Omni Channel Partner for CXM 2017, India’s largest CX event. Attendees gained insights on creating world-class customer experiences for digitally inspired and demanding customers through a series of keynote presentations, panel discussions and networking opportunities.
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