Quotes to Inspire You on CX Day and Beyond
By Mandy Reed, Marketing Manager (Global)
Happy CX Day! CX Day is a global celebration of the companies and professionals that create great experiences for their customers. Consistently delivering an exceptional customer experience is no easy feat and, in today’s digital world, requires a combination of expert people and flexible technology.
In honour of CX Day, I’ve compiled some great quotes that will not only get you in the spirit of today’s celebrations, but also hopefully lend some inspiration to your customer experience strategy all year long:
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford, Founder of Ford Motors
“Your most unhappy customers are your greatest source of learning.” – Bill Gates, Founder of Microsoft
“Revolve your world around the customer and more customers will revolve around you.” – Heather Williams
“If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – Jeff Bezos, CEO of Amazon
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
“The customer experience is the next competitive battleground.” – Jerry Gregoire, CIO at Dell
“The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” – Tom Peters
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs, Founder of Apple
“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney, Founder of Disney
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, VP of British Airways
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.” – Sam Walton, Founder of Wal-Mart
“Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble.” – Ian Schafer
Feeling inspired yet? As you take time to reflect on and recommit to your organisation’s CX, don’t forget to check out these great resources to learn more about getting ahead of your competition through positive customer experiences. Also check out yesterday’s blog post roundup in celebration of Customer Service Week.
