by Mandy Reed, Global Marketing Manager
Earlier this year Reevoo released the results of research conducted with consumers across the UK in which 88% of those surveyed said they sometimes or always consult reviews when making a purchase. While reading about others’ experiences with a particular product or service can be a great way to research before making a purchase, it can often be difficult to spot a fake or paid for review. The best way to learn about the quality of a product or service is to actually speak with a company’s customers, and that is exactly what you will have a chance to do by attending our Customer Experience Networking Event.
This free event is being held on 28th November 2012 in London’s West End and will feature speakers from two organisations that have utilised our natural language virtual assistant technology since 2007: National Rail Enquiries and Motability Operations. Kathryn Daniels, Information Development Manager at National Rail Enquiries, will share how NRE have worked with us and our partner The Virtual Zone to implement their virtual assistant Ask Lisa across multiple channels, including integration with their Facebook page, to provide a positive customer experience. Ivan Smith, Service Support Manager at Motability Operations, will also give an inside look at their V-Person™ (virtual assistant) Ask Mo being used by advisors to find the right solution for callers quickly and efficiently.
After hearing about these and other current V-Person solutions, integrations and products, Founder & CEO of Creative Virtual Ltd, Chris Ezekiel, will then give attendees a chance to glimpse the future of our technology by experiencing our innovative multi-channel knowledge and workflow management system, V-Portal™. With V-Portal you can create interactive virtual assistants for web, mobile/tablets, social and IVR that deliver personalised conversations to your customers 24 hours per day/7 days per week.
Throw in a buffet lunch where you’ll have time to network with the event speakers and other attendees and a Question and Answer session where you can ask your important customer experience questions, and you have an event you can’t afford to miss!
Registration is free but space is limited, so reserve your place today by completing our online registration form. We look forward to seeing you on 28th November!