V-Person™ for Customer Support
Deliver better customer experiences with AI-enhanced virtual agent, chatbot and live chat solutions across touchpoints and at large scale
Get to know V-Person for Customer Support
Providing customers with the information and support they need is a key part of creating a positive customer experience. They must be able to access it quickly and efficiently to find answers to their questions and troubleshoot issues. With V-Person from Creative Virtual, you can unlock your existing knowledge to power virtual agents and chatbots to give your customers smart self-help options available anytime, anywhere.
Designed to meet your customer support challenges
The V-Person conversational platform is designed around the real needs of your organisation and customers.
- Offer 24/7 intelligent self-service options on multiple touchpoints
- Create consistency across contact channels and devices
- Relieve pressure from live agents in the contact centre
- Keep information up-to-date with quick, easy content updates
- Guide customers step-by-step through troubleshooting instructions
- Deliver personalised responses for logged-in and authenticated users
- Hand-hold users through the completion of forms, applications and the sales process
- Increase sales through next best action technology powered by machine learning
- Provide customer self-service in multiple languages
- Seamlessly integrate self-help and human-assisted support channels
- Gain valuable insights into what your customers really need
Learn more:
“It’s a pleasure to work with the team at Creative Virtual. They continually help us broaden our perspective and build innovative solutions that create great customer experiences, helping our customers find support and answers to their questions quickly. They’re also quick to respond, quick to deliver, but with no impact on quality.”
– Major Financial Services Group
Create customer-centric and conversational self-service tools
V-Person is designed to be complementary to the system and processes you already have in place and enable you to provide an extremely personalised self-service experience. The technology offers:
- ability to deploy virtual agents across any channel – including web, mobile, social media, messaging apps, voice, IVR, smart speakers and kiosks – from a single knowledgebase
- flexible integration options, unlimited customisation by channel, product, business unit, user profile and device, and conversational capabilities in more than 35 languages
- seamless handover from the virtual agent to human-assisted options, such as live chat or call back
- options for a fully managed service, to manage your solution in-house or a combination of both
- hosting on-premise, in the cloud or in a private cloud to meet your security requirements
“I’ve found the Creative Virtual team a pleasure to do business with. Our contact, Maria, is so helpful and friendly. She’s always on hand if we need support or have a query, and happy to make suggestions in order to improve the service we can offer to our customers through our chatbot.”
– Emma Stroud-Osbourn, Digital Customer Experience Officer, Quadient UK Ltd
Conversational AI underpinned by a powerful orchestration platform
V-Person technology is underpinned by V-Portal™, the most functional virtual agent, chatbot and live chat management platform in the market today. With V-Portal, you can create conversations with customers across touchpoints in a seamless, personalised way at large scale and gain valuable insights into those interactions.
Our orchestration platform provides one place to:
- bring together content sources and AI systems
- manage the intents
- blend together natural language processing (NLP), human curation of content, artificial intelligence (AI) and machine comprehension
- create seamless, personalised conversations
- set customisable user permission and workflow options for the creation, approval and publishing of content
- generate and analyse conversational analytics and user feedback data and reports
“We are really proud of our partnership with Creative Virtual that has enabled us to design, build and deploy impactful virtual agent solutions in so many scenarios. It’s great to work with a team who complement our CX transformation focus and really align to our culture.”
– Rik Johnson, Head of Intelligent Automation, Stellar
