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Cutting Through the AI Hype

By Liam Ryan, Sales Director

Last year when I attended the Social Robotics & AI conference I had the pleasure of speaking with Professor Noel Sharkey which brought back memories of being a contestant on Robot Wars. This month I attended the event, now called AI & Robotics THE MAIN EVENT, for a second year and again got to hear Professor Sharkey speak. This time I started reminiscing about my appearance on Techno Games where he was also a judge. I was also very aware that the robot my team entered into that competition back in 2002 seemed like a child’s school project when compared with the robots at this event!

This year’s AI & Robotics conference was held in London and aimed to investigate emerging technologies and their real world impacts on business and work. It cut through all the hype to focus on the reality of AI and automated technology in the corporate world. The event agenda featured a variety of academic and industry speakers sharing their expertise, including our Founder & CEO, Chris Ezekiel.

chatbots and your customersIn his presentation, Chatbots & Your Customers: A Realistic Look at Using AI & Machine Learning, Chris drew from his extensive experience working with companies around the world to give insights into the world of enterprise chatbots. He explored the current realities of machine learning and AI and the role they should play in the customer experience space. Customer service chatbots need to use a combination of machine learning and human curation of content in order for companies to ensure a predictable, reliable and accurate customer experience.

In addition to watching the live demonstrations Chris gave during his presentation, many attendees also stopped by our stand during the ‘AI in Action’ sessions to see more examples of chatbots and virtual agents we currently have deployed for our customers. While speaking with them, it became clear that many of them were actively looking to add this technology to their customer support strategies. Some mentioned that they had been looking into these types of tools for a couple of years and were now very aware that the time is right to push the project forward or risk missing the boat. These sentiments didn’t seem to be specific to any one industry either. I heard the same thing being echoed across the board.

In my opinion, this year’s event was just as good as last year, if not better – from the list of speakers to the lunchtime spread! Our thanks to the event organisers for inviting Creative Virtual to sponsor the event again.

Please take a look at our Products page to learn more about Creative Virtual’s suite of Smart Help solutions and then request a personalised demo to see how chatbots can help you build relationships with your customers.

I’m sure you’re itching to see my appearance on Techno Games, so check out the video below starting at about the 11-minute mark.

AI in the Corporate World Today

By Mandy Reed, Marketing Manager (Global)

Artificial Intelligence (AI) has long been the stuff of science fiction, often portrayed as becoming evil and turning against its human creators – from robots rising up to destroy humanity to supercomputers trying to take over human minds. In recent years, however, AI has moved from something seen as a far-off dream of the future to an actual reality in households and workplaces around the world. AI is powering the voice assistants on our phones and in our homes, the self-driving cars appearing on our streets and the chatbots that are popping up on messaging platforms like Facebook Messenger and WeChat.

AI & Robotics THE MAIN EVENT, being held on 14 September in London, will focus on the reality of AI and automated technology in the corporate world today. The conference will cut through the hype and highlight the tangible actions and results of AI and robotics in the business world, including the impact these technologies are having on performance, profitability and workforce efficiency.

Creative Virtual is a Gold Sponsor of this year’s event and will showcase their V-Person™ virtual agents and chatbots as part of the conference’s ‘AI in Action’ sessions. Founder & CEO, Chris Ezekiel will also speak as part of Session 1, ‘Almost Human – How Chatbots Transform Customer Experience and Corporate Life’ starting at 14:30. Drawing on his extensive experience working with organisations around the globe, Chris will explain the realities of AI and machine learning in the world of enterprise chatbots. He’ll also explore the role these technologies will have in the future of customer engagement.

“When it comes to AI, chatbots and virtual agents,” says Chris “Enterprises need to make decisions based on realistic expectations but shouldn’t shy away from incorporating this technology into their customer support strategy.”

We hope you’ll join us at the Victoria Park Plaza on 14 September for a day of interactive discussions, networking and AI in action. A full copy of the AI & Robotics conference programme, as well as ticket information, can be found on the event website.

Can’t attend but interested in learning more and seeing real enterprise chatbots in action? We’d love to schedule a personalised live demo at a time that works for you.