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Selecting the Right Conversational AI Vendor Makes All the Difference

By Chris Ezekiel, Founder & CEO

It’s been a tough year for every organisation and one that created a renewed, and often urgent, push for digital transformation projects. In their new ISG Provider Lens™ Intelligent Automation – Solutions and Services study, the experts at ISG found that the market for conversational AI has shown a steady growth over that time. This and other intelligent automation technologies are helping enterprises optimise costs and productivity while also enabling them to stay prepared for the future.

With conversational AI now at the forefront of many digital experience strategies, ISG evaluated 19 vendors based on the depth of their service offerings and market presence. I’m very proud that Creative Virtual is a Leader in Conversational AI, surpassing all other vendors with our company’s competitive strengths! The analysts at ISG found Creative Virtual to be a Leader based on our comprehensive solution portfolio and industry experience, emphasizing our long history of developing and delivering conversational AI solutions that provide real results.

Conversational AI

When it comes to implementing conversational AI tools to support your customers, employees, and contact centre agents, selecting the right vendor makes all the difference. This doesn’t just mean the technology; you must also consider the experience and expertise of the vendor’s team. It is the combination of these two factors that will set your project up for success.

I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003. What hasn’t changed over that time is Creative Virtual’s commitment to delivering the best combination of innovative technology and expert consultation and guidance to our customers. We strive to become a trusted partner to each of our customers, getting to know their organisation and specific goals in order to deliver customised solutions. We also use these close relationships to gather input for our R&D roadmap to ensure we continue to innovate in a way that will help companies tackle their real challenges and deliver real results, now and in the future. This is what allows Creative Virtual to be a conversational AI Leader today.

In our Leader profile in this ISG report, the analysts note: “Creative Virtual is a well-known and established brand for AI-enabled client support”. In fact, our very first enterprise-level customer is still a customer today, working with us continuously for over 17 years now. We also have several other organisations that we’ve been able to count as customers for at least 10 years. That level of experience and long-term collaboration is rare among vendors in today’s crowded conversational AI market, but extremely valuable.

The ISG Provider Lens™ is a great resource for anyone involved with selecting a conversational AI vendor to begin a new project or replace an existing, poor performing one. It provides:

  • An overview of the Intelligent Automation Solutions and Services market
  • Comparisons of conversational AI provider strengths, challenges, and competitive differentiators
  • Analysis of Creative Virtual’s product capabilities, industry expertise, and strategic partnerships

You can download a copy of the ISG Provider Lens™ Quadrant Report here. Our team would also love to show you our technology in action, and you can request a personalised demo here.

Congratulations to the Creative Virtual team on our recognition as a conversational AI Leader in this independent ISG report!

Simply The Best!

By Chris Ezekiel, Founder & CEO

With chatbot companies springing up on an almost daily basis, how do companies select the right one? Well, now the work has been done for you and there’s a clear choice! Frost & Sullivan have recognised Creative Virtual as the Product Leader! And the full report is available for you to download for free. Frost & Sullivan evaluated companies across two key factors, each with five benchmarking criteria. Creative Virtual was rated as ‘Excellent’, receiving an average score of 9.00/10 across these categories. The second and third place companies came in at 8.50 and 8.25.

Frost & Sullivan Best PracticeAs we celebrate our fifteen year anniversary, I cannot think of a better way to start the year (and the celebrations!). Not least because this is the first detailed independent comparison of combined virtual assistant, chatbot and live chat technology; and especially as the competition are some of the world’s largest technology companies. This comes on the back of our Queen’s Award for Innovation, that we were honoured to receive in 2017, and which is a five-year award. I couldn’t be more proud of what our team, together with our customers and partners, have achieved.

We often get asked how we compare with our competitors, and of course we have a lot to say on the subject! – but now with this independent report, the choice for companies wanting to deliver significant business value as well as superior customer experience, is crystal clear!

As a company that prides itself on continuous innovation, we certainly won’t be resting on our laurels. Right now, in our labs around the world, we are working on even more exciting developments that we look forward to bringing to the market soon.

And in the meantime, we’re very much looking forward to shouting about this amazing achievement from the rooftops!

AI-Enhanced Self-ServiceIt’s an honour to be leading a global company that has been acclaimed as the leader, and I know it will also mean a lot to all our great people, as well as our customers and partners who have put their trust in us and worked hard with us to create amazing solutions – which I know have played a pivotal role in this award. I would like to publicly say a big thanks to all our supporters!

For more on this Frost & Sullivan Best Practice Award and why Creative Virtual was selected as the 2019 AI-Enhanced Customer Self-Service Product Leader: