The Time to Adopt Multi-Channel is Now

By Mandy Reed, Marketing Manager

Multi-Channel Customer Management Summit

On 30th September and 1st October, Customer Management IQ, a division of IQPC, will host their first-ever Multi-Channel Customer Management Virtual Summit. The event will focus on optimising, integrating and adopting multi-channel into the contact centre and will feature presentations from industry experts, virtual booths from cutting-edge solution providers, and interactive roundtable discussions. Creative Virtual is proud to be a part of this unprecedented virtual event.

Our Founder & CEO, Chris Ezekiel, will be featured as a keynote speaker and is presenting his session titled Multi-Channel: The Roadmap to Customer Satisfaction on 1st October at 12 pm ET. Whether customers engage with you in ‘old media’ or ‘new media’ or through touchpoints staffed by live personnel or virtual assistants, your ability to deliver a seamless, satisfactory experience cannot change. Chris will discuss how you must build—and measure—satisfaction to account for the multi-channel customer journey. He’ll explore how your ability to deliver on your brand promise can be achieved through the advent of advanced technologies and the utilisation of key metrics focused on the customer conversation.

Creative Virtual will also be participating in the summit through our own virtual booth which will be open both days of the event. Event attendees can stop by to read more about our technology, download customer success stories, and find links to additional resources. Our booth will feature an interactive message board as well as a chat room so you can share your thoughts and have your questions answered immediately by a member of our team.

The virtual summit will run from 12 pm – 5 pm ET on 30th September and 1st October. It is free to attend but attendee slots are limited and pre-registration is required. Click here to register so you don’t miss this exclusive opportunity to participate in this ground breaking event. We hope to see you there!