By Christina Wilson, Head of Customer Success, USA
As a busy, working mom of three daughters, I am always challenged to find more time. Time for dinner, kid’s activities, bill paying, going to the gym, excelling at work, you get the picture. I am equally challenged to make certain I am focusing on the important things. It is an exhausting, emotional and rewarding journey!
I am very passionate about finding ways to steal back time in my day to keep the main thing the main thing. I think that is why I find my job so rewarding. I spend my days helping clients build Customer Service strategies that give people their time back, allowing them to go to their son’s soccer game or watch their 3rd grade daughter’s Fall play instead of spending their evening on hold for hours with a Customer Service representative.
Artificial Intelligence or AI has reached new levels in the last 5-10 years and has become easy to access, intelligent and conversational. What used to require a long, drawn out phone or chat conversation with a live agent, now can be accomplished in a 2-5-minute personalized conversation with a chatbot. Smart chatbots can allow customers to pay a bill, book a flight or file an insurance claim in just fractions of the time it took before while achieving the goal of giving each customer time back in their day to focus on the important things. I can’t wait to see how AI really grows in the next five years! How smart and efficient can AI become?
If you are interested in giving your customers a better experience and giving them time back in their day, reach out to learn more about our AI experts and solutions.