By Mandy Reed, Marketing Manager
It’s no secret that organisations must have a multi-channel customer experience strategy in order to compete in today’s hyper-connected marketplace. But giving customers access to information whenever and wherever they want it can feel like an overwhelming or impossible task. If you are struggling to find a way to create and deploy personalised content across all support channels, or just want to learn ways to improve your existing strategy, then the next installment of the CRMXchange Technology Innovation Showcase series is for you.
Starting at 11:00 am ET/ 4:00 pm UK time on Thursday, the live webcast Unify the Customer Experience on Mobile, Web & Social Channels will be presented by Creative Virtual Founder & CEO, Chris Ezekiel. Chris will discuss the increased demand of customers wanting a personalised self-service experience across multiple channels and provide live demonstrations of how major brands are already using intelligent virtual agents to improve satisfaction levels while decreasing customer support costs. He’ll give an inside look at how Creative Virtual’s technology works from data collection to analytics.
Registration for the webcast is free and the recording will be available to view on-demand after the event. Sign up now to make sure you don’t miss this opportunity to experience the innovative technology that can take your customer support from drab to fab.