Rachael Needham

Vice President of Strategy & Operations, Creative Virtual USA

Rachael is a chatbot veteran with over 15 years of experience in the industry. She has worked with a variety of markets, both local and international. Always willing to learn and ask questions, Rachael draws on her past experiences to bring expert insight to clients, internal teams, and those considering a chatbot. Rachael translates ideas into reality. She identifies business impact with a keen eye and works to encourage each team member to do the same.

Rachael continually makes a conscious effort to learn from those around her, hone her communication skills, and further develop her ability to view situations objectively. She is an expert in reviewing and analyzing processes, implementing changes to assist in better team communication, project scoping, setting client expectations, and keeping a big picture view while also coming along side those in the minutia.

In her current role as VP of Strategy & Operations, her vision for Creative Virtual’s next season of success leverages the expertise of the Operations Team members, industry insight, and the next wave of growth in the conversational AI space.