by Chris Ezekiel, Founder & CEO
I’d like to thank CRMXchange for giving me the opportunity to be a part of their Executive Interviews feature. It was a privilege to share my experiences as part of the virtual assistant space and explain how I see the products offered by Creative Virtual meeting the growing demand for this technology.
In this interview I explore the benefits organisations can realise from the implementation of a cross-channel virtual assistant solution on websites, mobile devices and social networks as well as in contact centres. Customers are increasingly more willing to use self-service solutions and often prefer it when it means a quicker resolution to their issue or question. With a proven record of call deflection, live chat session reduction and customer support cost savings, virtual assistants are a win-win solution for companies and their customers across a wide range of market sectors.