By Chris Ezekiel, Founder & CEO
Congratulations to LivePerson for hosting another top-notch conference with the Aspire APAC event recently held in Melbourne, Australia. It was a pleasure for Creative Virtual to be invited to participate again this year as a Sponsor. From the Drinks Reception the evening before Aspire to the final closing remarks on event day, I personally enjoyed the conference and the opportunity to exchange ideas with other delegates and presenters.
Thanks also to everyone who stopped by Creative Virtual’s stand to say hello and hear about our V-Person™ technology. The innovative integration of our virtual assistants with Live Chat from LivePerson enhances the customer experience by providing a seamless escalation from the virtual agent to a live agent. Implementing this integrated solution also means organisations can free up live agents to deal with more complex or high-tier issues by allowing the virtual assistant to be the first point of contact for online queries. James Brown, Business Consultant at LivePerson, also talked about the importance of virtual agents for call deflection during his session titled, ‘Deflection and Containment Strategies Without Sacrificing Customer Experience’.
It was exciting to experience the great amount of interest from other delegates in seeing our multi-channel virtual assistant technology and learning about the proven benefits of implementing this self-service solution. If you weren’t able to attend Aspire APAC, please contact us for a Live Demo to see our technology, including our integration with live chat, in action.
We have now also confirmed that Creative Virtual will be attending Aspire EMEA being held in London on 11 June 2013. I encourage you to attend the conference and take advantage of this unique opportunity to share ideas on customer engagement and, of course, stop by our stand to learn more about what our technology can offer your organisation.