When it comes to incorporating artificial intelligence, chatbots, virtual agents and live chat into their customer support strategy, organisations need to make decisions based on realistic expectations. But with so much media hype and overpromising from some industry vendors, it can be a challenge to separate the truth from the myth.
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Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment.
Personalised, consistent and accurate engagement anytime, anywhere – customers expect it and are left disappointed when organisations fail to deliver it. With customer experience being a key factor in purchasing decisions, smart companies are turning to the combination of virtual and real support to successfully provide omnichannel engagement.
By Christian Evans, Junior KB Developer (Americas) No matter where you look, you can’t avoid the buzz about the seemingly alien Millennials. This is the group of people born somewhere between the early 1980’s and the early 2000’s, coming after the Gen X and the Baby Boomers who just can’t seem to understand them. What […]
With the start of 2016 just around the corner, we wanted to take a moment to say thank you for making 2015 such a wonderful year! From being named a Cool Vendor by Gartner to the release of our ‘2015 Global Customer Support Outlook Survey’ results to the numerous awards won by our customers for their […]
By Karen McFarlane, VP of Marketing (Americas) Creative Virtual is proud to be named one of the most 20 promising customer experience management solution providers by CIOReview. CIOReview identifies “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, their editors choose the best in in different […]
By Mandy Reed, Marketing Manager (Global) I don’t know about you, but I feel like 2015 has flown by and I still have a million things I want to finish – I don’t know where the time has gone! (And yes, I know I sound like my mother when I say that!) Yet when I […]
By Richard Simons, CEO of Creative Virtual USA This is the final post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. THREE COMMON QUESTIONS: RESULTS, MOBILE AND IMPLEMENTATION During our recent webinar on how banks leverage intelligent virtual agents, three frequently asked questions surfaced. I thought I’d answer them for you here. Question: What […]
By Björn Gülsdorff, Head of Business Development It’s been very exciting times recently as we prepared the launch of an Arabic version of Commercial Bank of Dubai’s (CBD) Virtual Assistant Sara. Building a virtual assistant in Arabic turned the interface and our natural language processing upside down. Or, to be precise, it flipped it from […]
By Leah Bateman, Consultant & Project Manager This week Creative Virtual are delighted to be showcasing our Intelligent Virtual Agent technology at the HPE Discover Conference 2015 at the ExCel Centre in London, hosted by Hewlett Packard Enterprise. Established 1st November 2015, Hewlett Packard Enterprise (HPE) is a brand new company with a 75-year history in innovation and […]