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[PART 2] How Top Banks Leverage IVAs to Enable Self-Service: Two Banking Use Cases of IVAs

By Richard Simons, CEO of Creative Virtual USA This is the second post in our seven-part blog series – How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. TWO BANKING USE CASES OF INTELLIGENT VIRTUAL AGENTS To give you a better idea of how financial institutions are leveraging intelligent virtual assistants within their organizations, below are […]

[PART 1] How Top Banks Leverage IVAs to Enable Self-Service: Why Use IVAs

By Richard Simons, CEO of Creative Virtual USA We recently hosted a webinar for customer service professionals in the banking and financial industries entitled How Top Banks Leverage Intelligent Virtual Assistants to Enable Self-Service. To continue the conversation, we’ve compiled highlights from the webinar discussion in a seven part blog series to help you make important […]

INTERACTIONS APAC 2015: Discover. Connect. Inspire.

By Chris Ezekiel, Founder & CEO I’m excited to be back in Australia and to be headed to the Gold Coast next week for INTERACTIONS APAC 2015. This is the first year Creative Virtual will be exhibiting at this annual event, and I’ll be joining Patrick Gallagher, Managing Director of Creative Virtual Australia & New Zealand, […]

Quotes to Inspire You on CX Day and Beyond

By Mandy Reed, Marketing Manager (Global) Happy CX Day! CX Day is a global celebration of the companies and professionals that create great experiences for their customers. Consistently delivering an exceptional customer experience is no easy feat and, in today’s digital world, requires a combination of expert people and flexible technology. In honour of CX […]

A Blog Post Roundup in Celebration of Customer Service Week

By Mandy Reed, Marketing Manager (Global) Today marks the beginning of Customer Service Week 2015, a week-long celebration aimed at raising awareness of customer service and the vital role it plays in successful business practice and the growth of the economy. We’ve written many times on this blog about the importance of getting your customer […]

Virtual Assistants and Knowledge Management: your complementary customer engagement solution

By Chris Ezekiel, Founder & CEO My favourite webinar to present is the Technology Innovation Showcase that Creative Virtual has done for three consecutive years with CRMXchange. Why? Most other webinars require me to stick to just presenting slides, but the Tech Showcase gives me the opportunity to give live demos of some of our […]

Innovation Showcase to Feature Knowledge Management and Virtual Assistant Technology

By Mandy Reed, Marketing Manager (Global) As new customer contact channels (such as mobile and social media) gain popularity and traditional channels (such as phone) continue to remain key to customer engagement, organisations are faced with a challenge of providing consistent, accurate and personalised information to customers across the growing range of channels. Our 2015 Global […]

The Link Between Customer Satisfaction and Customer Loyalty

By Mandy Reed, Marketing Manager (Global) Twice a year the Institute of Customer Services releases their UK Customer Satisfaction Index (UKCSI) report which rates customer satisfaction across 13 industry sectors and the UK as a whole. Their most recent report, published in July 2015, shows that after two years of decline, overall customer satisfaction in […]