Entries by Mandy Reed

An Experience Designed for Your Customers

By Chris Ezekiel, Founder & CEO Every month I write a column for Wharf Life, a fortnightly publication that’s available for free around Canary Wharf, Docklands, and east London as well as in an E-Edition online. Titled Virtual Viewpoint, I use this column to share my thoughts on a variety of technology related topics as […]

A More Personal Personalized CX

By Mandy Reed, Global Head of Marketing The start of a new year always comes with a slew of business predictions from experts, and 2023 has certainly been no different. I think we have learned to take these predictions with a grain of salt, considering them as we plan for the future but not necessarily […]

​Generation AI: Growing up side-by-side with our silicon-based contemporaries

By Olaf Voß, Lead Application Designer I was born in 1966. That means I’m usually sorted into Generation X. But these days, looking back at the past 57 years, I think we should really rename it to Generation AI. It has been my generation having witnessed AI from its infancy to the breakthroughs we’ve seen […]

ChatGPT, GPT-3, and Your Conversational AI Solution

By Chris Ezekiel, Founder & CEO Since the official announcement in November 2022, there has been an enormous amount of buzz and excitement about OpenAI’s ChatGPT. Industry experts are publishing articles about it, social networks are filled with comments about it, and local, national, and global news organisations are reporting stories about it. From students […]

Hot Off the Press: The Chatbot Buyer’s Guide for 2023

By Chris Ezekiel, Founder & CEO Chatbots and conversational AI have been gaining acceptance as essential pieces of successful customer service and employee support strategies. If your organisation doesn’t have at least one of these solutions already, it’s likely you are planning to deploy one soon or are exploring the possibility of adding one to […]

Wishing you Joy & Good Cheer This Season & in the New Year!

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We appreciate you! The last 12 months brought lots of exciting developments for the conversational AI industry and us as a company. […]

A Look Back: 2022 in Review

By Mandy Reed, Global Head of Marketing As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Every year we take this opportunity to reflect on the hard work of our team, our contributions to the conversational AI industry, and a few of our […]

Will AI be 2023’s Co-worker of the Year?

By Mandy Reed, Global Head of Marketing It’s that time of year when business predictions from analysts, experts, and industry insiders start to make an appearance. Not surprisingly, artificial intelligence (AI) is featuring prevalently in predictions for 2023. For example, the analysts at Forrester are predicting that AI will become an indispensable and trusted enterprise […]

This Week in Voice: Conversational AI use cases, ethical oversight, & Darth Vader

By Chris Ezekiel, Founder & CEO As someone who enjoys listening to interesting podcasts, I was excited at my recent invitation to be a guest on This Week in Voice. Now in its seventh season, this podcast is hosted by Bradley Metrock, CEO of Project Voice and covers some of the hottest conversational AI news […]

Will Your Customer Service Project Sink or Swim?

By Rachel F Freeman, Operations Director Creating a plan and an overall inspiring vision for which you imagine receiving accolades and awards sounds like a great place to be. However, the key to deciding whether the vision is going to sink or swim is based on the details, the objectives, and the team responsible for delivery. Quick […]