Entries by Mandy Reed

Best wishes for a Festive Holiday Season & a Happy New Year!

As the end of 2018 and the start of a new year quickly approach, we want to take this opportunity to say a big thank you to all of our blog readers, customers and partners for being part of another exciting year! From launching a new website to being named one of Britain’s fastest-growing technology […]

A Look Back: 2018 in Review

By Mandy Reed, Marketing Manager (Global) As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. It’s been another exciting year not only for Creative Virtual as a company, […]

Jumping on the Bandwagon isn’t the Same as Following Best Practice

By Mandy Reed, Marketing Manager (Global) Every industry has best practices – guidelines, methods or techniques accepted as the most efficient and effective way to accomplish a desired result. Sometimes when something new comes along or starts to get industry attention, the hype can make it easy to confuse jumping on the bandwagon with following […]

Creating Intimacy with APAC Customers Through Artificial Intelligence

By Chris Ezekiel, Founder & CEO It’s more important than ever for organisations in Asia Pacific to connect with digital customers and create a convenient, efficient and seamless customer experience. When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create […]