Entries by Mandy Reed

Virtual Agents and Chatbots and Avatars – Confusing or What!

By Mandy Reed, Marketing Manager (Global) I think you’d be hard pressed to find anyone involved with customer service, marketing, customer engagement or sales who hasn’t heard something about chatbots this year. Along with all the attention and media buzz has come a wave of confusion for the marketplace. What’s the difference between a chatbot […]

The Role of AI in our Commercial Future

By Liam Ryan, Head of Sales Back in 2001 I had the privilege of meeting Professor Noel Sharkey when he was a judge and I was a contestant on Robot Wars. Fifteen years later, I again had the pleasure of speaking with him when Creative Virtual sponsored the Social Robotics & AI conference. Noel and […]

3 Examples of How Automated Chat Agents Create an Effortless Customer Journey

By Christina Wilson, Director, Customer Success, Creative Virtual USA Some organizations still view their customer communications in a linear fashion, with a definitive start and end point. But as thought leaders like McKinsey and others have pointed out, customers today often have a much more dynamic journey while researching a sales decision or requesting support. […]

It’s Time to Celebrate Customer Service Week

By Mandy Reed, Marketing Manager (Global) Happy Customer Service Week! Today starts the annual week-long international celebration of the importance of customer service and the role it plays in successful business practice. This week we recognise all the hard work customer service professionals do to serve and support customers on a daily basis. Every good […]