Delivering Self-Service During the COVID-19 Uncertainty, Part 3: Supporting Employees
By Chris Ezekiel, Founder & CEO So far in this series we have discussed using chatbots, virtual agents and conversational AI to offer easy-to-use customer self-service (Part 1) and as an Agent Assist tool to support contact centre agents (Part 2). In this third and final instalment, let’s explore how this technology can be used […]