By Mandy Reed, Global Head of Marketing Businesses around the world are navigating through unchartered and very uncertain waters at the moment, making difficult decisions and trying to stay afloat. With physical offices and locations closed, many are struggling with the influx of customer questions to their contact centres – an issue that may be […]
By Rachel F Freeman, Operations Director Accolades and list rankings can never be taken for granted no matter how often a company appears on industry recognised lists or is selected for voter’s choice awards. Indeed, even direct positive customer reviews and feedback should be treasured as unique and appreciated even if hundreds or thousands are […]
By Gary Williams, Director of Sales and Consultancy UK and Ireland, Spitch When Mandy Reed invited me to do a guest blog, I was quite honoured and of course jumped at the chance, so Thank You once again Mandy. The significance of this post is that it coincides with the announcement of a partnership between […]
By Chris Ezekiel, Founder & CEO When I was approached by the Leaders Council of Great Britain and Northern Ireland about doing a podcast on leadership alongside one of my heroes, Sir Geoff Hurst, to say I was over the moon is an understatement! I’m an avid West Ham supporter and so I was VERY […]
By Mandy Reed, Global Head of Marketing Over the past several years companies have begun to place more importance on their employee experience and to make more strategic investments in employee engagement initiatives. There are lots of benefits to improving your employee experience, from increased staff retention to the knock-on effect on your customer experience. […]
By Mandy Reed, Global Head of Marketing They say hindsight is 20/20, but companies can’t afford to rely solely on hindsight when it comes to their customer experience (CX). They should, of course, learn from past successes and failures and pay attention to the feedback from both customers and employees. However, that’s not enough to […]
By Chris Ezekiel, Founder & CEO “Tra la-la-la-la, la-la-la-la, Happy birthday sweet sixteen,” sings Neil Sedaka in his hit song. Those lyrics popped into my head as I contemplated the sixteen years I’ve spent growing Creative Virtual since founding the company in London’s East End. I’m most proud of building a successful, world-leading company over […]
As we come to the end of the year – and the decade! – all of us at Creative Virtual want to extend a big thank you to all our blog readers, customers and partners for being a part of our 2019! We kicked-off the year with our 15th anniversary celebrations and soon followed that […]
By Mandy Reed, Global Head of Marketing The new year is just around the corner, which means it is once again time for our annual look back over the past 12 months. 2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to […]
By Philip Chuck, Territory General Manager, Greater China This year the Hong Kong Call Centre Association (HKCCA) has been celebrating their 20th anniversary. Every year this not-for-profit organisation holds the HKCCA Symposium and the HKCCA Award Presentation and Gala Ceremony as part of their mission of advancing the contact centre industry. Creative Virtual was excited […]
