Every year the Creative Virtual Team joins in the global celebration of Customer Service Week and CX Day by publishing a series of blog posts covering a variety of customer service and customer experience topics. We delve into current CX trends, explore conversational AI developments, share expert insider tips, and provide a behind-the-scenes look at how we’re helping companies deliver better customer service and employee support.
Keep reading for our 2021 Blog Celebration!
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Mandy Reed2021-10-08 15:44:182021-10-08 15:46:52Register Now: Expert Insights on Conversational AI and Customer Service
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Mandy Reed2021-10-08 12:08:232021-10-08 12:10:01Dialogues are Between People
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Mandy Reed2021-10-07 15:30:492021-10-07 15:34:33Reducing Stress, Drama and Frustration When Things Go Wrong – A Troubleshooting Outline
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Mandy Reed2021-10-07 12:07:062021-10-07 12:09:24Analysing Customer Queries to Improve Customer Service
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Mandy Reed2021-10-06 15:41:062021-10-07 17:06:36AI Growth in the Insurance Industry
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Mandy Reed2021-10-06 12:14:242021-10-06 12:16:14Satisfied Customers and Happy Employees Require a Long-term Mindset
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Mandy Reed2021-10-05 15:54:342021-10-05 15:54:34#CXDay: You Gotta Understand Expectations if You Wanna Meet Them
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Mandy Reed2021-10-05 12:08:142021-10-05 12:10:36Conversational AI and the Contact Centre: The perfect customer service pair
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Mandy Reed2021-10-04 15:34:062021-10-04 15:35:34A Customer Service Mantra: Treat your customers like a young baby!
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Mandy Reed2021-10-04 11:46:472021-10-04 11:51:32A Stamp of Approval for Customer Service Week
