On 18th April, leading technology research and advisory company TechNavio released their Global Intelligent Virtual Assistant Market 2014-2018 report. The report covers the Americas, EMEA and APAC regions, and includes in-depth industry analysis, the Intelligent Virtual Assistant (IVA) market landscape and key vendors operating in this market space. Last week they followed up that report with a blog post sharing a head-to-head virtual assistant product comparison.
We’re pleased to share that Creative Virtual is identified in TechNavio’s report as one of the industry’s key vendors, and our partner company The Virtual Zone also made the list as a prominent vendor. Our V-Person™ technology came out at the top of the list in the head-to-head product comparison as well, receiving the highest marks possible in all six categories: 3D Persona with Emotions, Mobile Solutions, Concept Understanding, Multiple Questions, Analytics and Social Dialogue.
In TechNavio’s report, they touch on the topic of knowledge management within the virtual assistant marketplace. Our experience as a leader in this space confirms that knowledge management is becoming essential to providing consistent, accurate and quality engagement with customers. As the number of channels customers use to contact you increases, so does the challenge of delivering positive experiences across all touch points. Without the correct tools in place to bring information together in one location, companies will face a constant struggle to keep individual contact channels updated and consistent.
In addition to the six categories used in TechNavio’s comparison, Creative Virtual’s technology also places high significance on this knowledge management component. Instead of implementing our virtual assistants as a stand-alone solution on each channel, our award winning platform V-Portal™ allows organisations to easily access, share, and modify content in one place for all channels. Changes to the knowledgebase can be made one time and then deployed across all touch points—web, mobile, social media, call centre, IVR. This gives you the peace of mind that no matter how customers are engaging with your content, they are receiving reliable and consistent answers.