CRMXchange Tech Tank Roundtable: IVR and Self-Service

By Mandy Reed, Marketing Manager (Global)

Inspired by the hit reality competition show Shark Tank, CRMXchange’s first ever Tech Tank for IVR and Self-Service will be held on Tuesday, 17th June 2014 beginning at 6 pm UK time/ 1 pm ET. This 60 minute online roundtable event will feature self-service solutions designed to lower support costs while increasing customer satisfaction. Creative Virtual Founder & CEO, Chris Ezekiel will join speakers from two other industry vendors in giving live demonstrations of self-service customer experience technology.

During his portion of the roundtable, Chris will show and discuss:

  • Meeting multi-channel and omnichannel challenges with a combination of people and technology
  • Breaking down departmental and information silos and providing a personalised, consistent, accurate and seamless customer experience
  • Using conversational and predictive analytics alongside instant VOC feedback to improve all contact channels
  • How V-Person™ and V-Portal™ technology from Creative Virtual is helping organisations provide Smart Help solutions for their customers

Registration is free, and event attendees will have the opportunity to ask questions and share immediate feedback with the roundtable presenters. Don’t miss this Tech Tank Roundtable!

Image courtesy of ratch0013 /