Age UK

Age UK is the UK’s largest charity for older people, providing services and support at both a national and local level to enable and support older people. They have collaborated with Creative Virtual since 2017 to improve their website experience and better support Advice Line Advisors with conversational AI technology.

With their V-Person™ solution, they are achieving four key goals:

1. Improve discoverability of a large amount of online content
2. Give people more ways to easily interact with and find information
3. Resolve easy-to-answer queries online to reduce Advice Line calls
4. Be proactive in testing new innovations to better meet the charity’s goals

To learn more about Age UK’s successful virtual agent, including the upgrade to a mobile-friendly interface and integration with web chat, download the full Age UK Customer Success Story.