UK Government Department
This large Government Department is reducing internal service desk costs and improving employee productivity.
This large Government Department in the United Kingdom uses a V-Person™ virtual agent from Creative Virtual to deliver personalized self-service that is reducing internal service desk support costs and improving employee productivity.
The Challenge
When the contract to provide the department’s internal IT service desk was up for renewal, a new requirement of reducing costs by 30% while maintaining the same
level of service was identified. The current provider determined that adding a self-service virtual agent was the best way to meet this goal. After an in-depth evaluation process, they selected Creative Virtual’s V-Person as the best virtual
agent technology.
To learn more about this Government Department’s internal IT desk virtual agent, download the full UK Government Department Customer Success Story.
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