By Erik Braun, Director, Benelux
In December 2012 Creative Virtual launched Ask Sabine, a virtual assistant for Dutch bank NIBC Direct. This was a significant event for two reasons: this was the first deployment for our newly established Creative Virtual Netherlands office and it was the first non-English implementation for the company, with the virtual assistant interacting with users in Dutch.
NIBC Direct takes great pride in providing superior customer service to their customers, and has found that Ask Sabine extends that high level of service to their website. Since implementing their V-Person, the organisation has routinely experienced 30% call deflection from their call centre and reports positive feedback from customers utilising the 24/7 self-service solution.
Another highlight for Creative Virtual took place in November 2013 when Sabine Struijk, Client Contact Manager at NIBC Direct, joined Anne Westerhof, Knowledgebase Engineer at Creative Virtual, and me for our first-ever Dutch webinar. For Dutch readers who missed the live event, you can view the webinarrecording on-demand.