Free Webinar: How National Rail Enquiries Uses Virtual Agents for Multi-Channel Customer Support

by Mandy Reed, Global Marketing Manager

Ask Lisa v2On the day that Apple revealed Siri, there was an excited buzz in the Creative Virtual offices not only because there was a cool, new iPhone to be had, but also because of the attention that was being brought to virtual agent technology. For years before Siri became a household name (and had a relationship with Raj on The Big  Bang Theory), we’ve been developing and implementing natural language virtual agents that give users the sensation of communicating with a ‘real’ person.  Since 2007, National Rail Enquiries (NRE) has utilised Ask Lisa, a V-Person™ by Creative Virtual and our partners The Virtual Zone, to successfully provide customer support across multiple channels.

Join us on 7th March for a free webinar to learn more about how NRE, the definitive source of rail information in Great Britain, is using virtual agent technology to communicate information about traveling by rail to customers through the UK and abroad from Kathryn Daniels, Information Development Manager. Kathryn will provide live demonstrations of Ask Lisa’s functionality, including the integration with NRE’s Facebook page. Also on hand will be Maria Ward, Head of Web Services at Virtual Zone Ltd, the lead developer for Ask Lisa since its introduction in 2007.

Kathryn and Maria will be joined during the webinar by Creative Virtual’s Founder & CEO, Chris Ezekiel. Chris will provide a closer look at additional V-Person integrations and functionality as well V-Portal™, our multi-channel knowledge management tool. You’ll get a glimpse into the technology behind the creation of a virtual agent and hear how to implement one of your own to enhance customer experience, build brand loyalty and reduce customer support costs.

Register now and join Kathryn, Maria and Chris on 7th March for this informative webinar and interactive Q&A session! Plus get a copy of the Patricia Seybold Group analyst report on Creative Virtual just for attending.