by Mandy Reed, Marketing Manager
Regardless of what industry sector your organization falls under, there’s no denying that customer experience is key to customer retention and brand reputation. Not only do customers expect quick and efficient service and support, but a global survey also found that 59% of consumers want more choices in how to contact online brands. With this in mind, virtual agents are becoming the go-to self-service solution for enterprises that recognize this need to create a seamless multichannel customer experience.
On Wednesday, June 12th join Creative Virtual USA’s CEO, Richard Simons, and Manager of Implementation Services, Paulo Barrett, as they discuss how virtual agents not only improve customer satisfaction but also reduce support costs by deflecting calls, live chats and emails. They will cover the process of implementing this technology from selecting a vendor and securing company buy-in to top implementation challenges and considerations to KPIs and metrics used to evaluate results.
This webinar, Implementing a Virtual Agent: RFP, Pilot, Implementation & Results, will begin at 9:00am PT / 12:00pm ET / 5:00 pm UK time. Register now to join us for this free web event and see intelligent virtual agents in action!