The busy, on-the-go lifestyles of today’s consumers means they want more control than ever before over when and how they contact organisations. They want to do business with utilities providers that give them options for managing their accounts and make it easy to get answers to their questions.
With our V-Person™ for Utilities solutions you can provide easy access to information and support 24 hours a day, 7 days a week. The advanced personalization and integration capabilities allow customers to have individualized assistance in managing their accounts even when they opt to self-serve.
With V-Person for Utilities, organizations can:
- Deliver accurate, consistent and personalised information across channels
- Enable customers to move seamlessly from one service channel to another
- Offer self-service options that reduce call, email and live chat interactions
- Support live agents and reduce average call handling times within the contact centre
- Provide employees with immediate access to internal guides and handbooks
- Deliver significant cost reductions with ROI in typically less than 12 months
- Gain better insight into customer behaviour with advanced business intelligence reporting
- Improve the customer experience, build brand loyalty and increase sales
Check out our suite of products to learn more.