By Chris Ezekiel, Founder & CEO
Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person™, our innovative virtual agent and chatbot technology. This release delivers the perfect combination of conversational AI, orchestration tools and industry expertise to enable organisations to create customer and employee conversations. It brings together humans and artificial intelligence (AI) with powerful integration options and easy-to-manage workflows for the industry’s smartest solution yet.
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. The solutions we were building were very basic and lacked the power of AI and machine comprehension that we have today. It’s been exciting to lead a company that’s instrumental in advancing the technology and its applications for customer and employee engagement.
As the virtual agent and live chat market continues to evolve, one constant for us at Creative Virtual is our tradition of innovation. However, we don’t focus on innovation simply for the sake of being able to say we have something shiny and new. We innovate around the real needs of organisations and their customer and employee experience goals. Our Neutrino release of V-Person is a great example of this commitment.
Several years ago, there was a sudden burst of interest in chatbots and virtual agents along with ways AI could be used for customer support. This has led to a chatbot, virtual agent and live chat market saturated with inexperienced vendors and ineffective technologies that are leaving companies and their customers frustrated. Some organisations are learning the hard way that not all chatbot and virtual agent solutions are created equal.
Neutrino addresses and removes the frustrations caused by those poor performing vendors and technologies by combining:
- V-Person – Our conversational virtual agent and chatbot technology brings together humans and AI for personalised, smart self-help.
- V-Portal™ – Our powerful orchestration platform is the most functional virtual agent, chatbot and live chat management platform in the market today.
- Consultation & guidance – Our experienced global team delivers localised support, international insights and best practice expertise.
Having the information your customers and employees need means little if they aren’t able to access it quickly and efficiently to find answers to questions and troubleshoot problems. With Neutrino, you can leverage your company’s existing knowledge to power chatbot, virtual agent and live chat solutions for improved customer and employee experiences.
We can also use your live chat and contact centre transcripts, search inputs and existing chatbot projects to jumpstart your solution. By combining your data with our Transcript Analysis Tool and sector-specific intent libraries, the Creative Virtual team can:
- Identify what can be automated to help build your business case
- Build and deploy your system quickly and easily
- Train your virtual agent for continued improvement
This means you can deploy conversational self-service quickly and easily, creating conversations with customers and employees across touchpoints in a seamless, personalised way and at large scale. Providing quality support on digital channels has never been more important than it is right now as we all adjust to fewer in-person interactions and a larger remote workforce.
The reason our Neutrino release is the industry’s smartest solution yet really comes down to the experience and expertise of the global Creative Virtual team. Everything, from the updating of our company roadmap to the development of new features and functionality to the implementation and optimisation of end user solutions, hinges on our team’s deep understanding of the technology and extensive experience in the industry. There is no substitute for that expertise when it comes to delivering industry-leading products and successful solutions.
Check out the Get to know the Neutrino release of V-Person page to learn more, download the release overview, read what some of our current customers and partners say about working with us, and request your own live demo.