By Richard Simons, CEO, Creative Virtual USA
I am pleased to announce I will be a panelist alongside Johan Jacobs, Executive Consultant and Former Gartner Research Director during an upcoming webinar. On Wednesday, February 12th, I will be speaking as part of a roundtable discussion hosted by TMC Net.
This live event, “Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel” will be held at 11 AM EST and will feature a panel discussion based on questions posed by registrants before the event.
Johan Jacobs will give some interesting examples and perspectives from his career at Gartner and from working with many large enterprises. He will discuss a brief history on how omnichannel evolved.
The event will focus heavily on self-service in the new omnichannel environment. Personalization, consistent content and having an effective feedback mechanism are all crucial pieces that go into a successful omnichannel customer experience.
Don’t miss this engaging conversation! Register for this event today.