By Courtney Schreier, Marketing Manager, Americas
We are in the midst of the Age of the Customer, and self-service is king. In an era where customers are demanding consistent and correct answers to their questions, in the channel of their choice, companies that don’t comply risk being left behind in the battle for customer experience metrics.
Customers want their transactions to be easy and they want the acknowledgement that companies value their time. One of the most simple way to achieve both of these is through optimization of self-service offerings, versus spending additional funds in a call center environment.
Featuring Kate Leggett, Forrester Research Principal Analyst and Richard Simons, CEO of Creative Virtual USA, this webinar entitled Enabling Your Customers to Talk, Type and Tap to Get Personalized Answers in Any Channel will discuss:
- How speech-to-text natural language interfaces can provide multi-modal options for customers to easily select self-service.
- How personalization and intent-based tools can direct customers to products and services they use.
- How knowledge management systems allow new and refined content to be simply deployed and managed across all channels.
- Why a reporting system driven by a user feedback loop in real-time is critical for your business.