Creative Virtual, a world leader in customer and employee engagement,
knowledge management and self-service solutions, is a winner in the 2017
Greater London Enterprise Awards presented by SME News. The company is recognised as ‘Best Customer Service Solutions Provider 2017’ for
their innovative suite of Smart Help solutions.
The 2017 Greater London Enterprise Awards highlight the accomplishments of businesses across a diverse range of industries. The awards commend those organisations most deserving for their ingenuity and hard work, distinguishing them from their competitors and proving them worthy of recognition.
“Greater London is in the heart of the UK. Filled with outstanding and well-accomplished businesses, it takes drive, courage, and passion to thrive in such a busy city,” says Heather Ryan, Awards Coordinator. “As such, my winners deserve congratulations and I am thrilled to be able to wish them the very best of luck as they look towards bright and exciting futures.”
Creative Virtual’s suite of Smart Help solutions enables seamless, fully-integrated, end-to-end customer support across contact channels by combining virtual and real support. By using a central knowledgebase integrated with a real-time feedback loop, these solutions give organisations the ability to keep information up-to-date and consistent across all self-service and human-assisted customer service channels.
“We’re proud to be recognised for enabling organisations to provide improved customer service experiences with our innovative solutions,” says Rachel F Freeman, Operations Director at Creative Virtual. “Technology is changing how customers and brands communicate and it’s essential for businesses to give highly connected digital customers access to easy and personalised customer service.”
Visit the Creative Virtual website to learn more about their award-winning customer service solutions.