Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a winner in TMT News magazine’s 2017 Technology Awards. The company has been awarded Best Self-Service Solutions Provider – UK for their chatbot and virtual agent technology.
The Technology Awards recognise the incredible work done by the leading players in the technology industry. Technology has changed the way the world conducts business across a variety of industries, platforms and sectors, and the awards programme acknowledges those at the forefront of that evolution.
“As the world of technology continues to grow, its role in modern day life and business cannot be overstated,” says Kaven Cooper, Awards Coordinator. “We will have, once again, recognised only the best that this industrious and evolving industry can offer, and I would like to congratulate our deserving winners and wish them the very best of luck going forward.”
Creative Virtual’s chatbots and virtual agents, powered by V-Person™ technology, are currently having over 50 million conversations per year, and that number is rapidly growing. These self-service solutions are used by organisations around the world to improve their customer experience while reducing support costs and increasing revenue. Backed by V-Portal™, a powerful knowledge management, workflow management and business intelligence reporting platform, their chatbot and virtual agents use an industry-defining combination of machine learning and human curation of content. This approach enables organisations to be absolutely sure that their self-service chatbot is responding to customers in a predictable, consistent and legal way.
“At Creative Virtual, we take great pride in the self-service solutions we provide to our customers, and it is a great honour to be recognised as the best,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “For nearly 14 years we have collaborated with organisations across a wide variety of sectors to help them deliver reliable and consistent self-service that’s accessible anytime, anywhere.”
Visit the Creative Virtual website to learn more about their award-winning chatbot and virtual agent technology and read customer success stories.