Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is a dual winner in the 2017 UK Enterprise Awards. The company has been named ‘Best for Self-Service Customer Experience Management Solutions 2017’ and ‘Best Natural Language & Knowledge Management Technology: V-Person Mobile.’
The 2017 UK Enterprise Awards are designed to cast a light on the very best firms and individuals from a diverse range of sectors. The awards celebrate the phenomenal accomplishments achieved by the winners in the last 12 months.
“It has been a genuine pleasure to showcase the hard work and dedication of these innovative and dynamic businesses from across the UK,” says Jessie Wilson, Awards Coordinator, “and I would like to congratulate them and wish them good fortune for the future.”
Creative Virtual’s suite of Smart Help solutions enable enterprises to provide seamless, fully-integrated, end-to-end customer support across contact channels. V-Person virtual agents engage customers in a natural language conversation to provide quick and easy access to information and support. Backed by V-Portal™, a powerful knowledge management, workflow management and business intelligence reporting platform, their intelligent virtual agent and chatbot technology uses an industry-defining combination of self-learning and human curation of content. This hybrid approach allows organisations to be absolutely sure that their chatbot is responding to users in a predictable, consistent and legal way.
“It is an honour to be recognised for our innovative customer self-service and knowledge management technology, particularly our mobile Smart Help solution,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “We are living in a mobile-first society and smart organisations know they need to provide effortless and seamless service and support to customers on their preferred devices. By maintaining content for all channels in a central knowledgebase, we give organisations the confidence in knowing that customers are receiving reliable, consistent information no matter how they choose to engage.”
Visit the Creative Virtual website to learn more about their award-winning self-service and customer experience solutions.