By Courtney Schreier, Marketing Manager, Americas
I am excited to announce that on Thursday, September 18th, Javelin Strategy & Research group will join Creative Virtual USA in a webinar specifically geared towards financial services. The webinar will include discussions on how to personalize banking in the mobile-first era and how banks and other financial institutions can become more “proactive,” rather than “reactive” in the way they deal with customers in the era of self-service omnichannel banking.
Mark Schwanhausser, Director of Omnichannel Financial Services of Javelin Strategy & Research will speak with Richard Simons, CEO of Creative Virtual USA during this webinar. Mark will present current trends in smart technology banking, based on the research his firm has developed. Mark will also be offering some new recommendations for how banks can strategically ensure they are getting ROI from their self-service technologies and which segments should be targeted for the most effective and profitable reach in terms of omnichannel banking. Richard will share examples of successful virtual agents deployed by banks all around the world and how Creative Virtual’s technology has allowed banks to provide personalized service to their customers. This webinar will be a great opportunity for the audience to see how virtual agent technology is the perfect solution to many of the challenges posed to banks today based on the ever-changing demands of their customers based on channel preferences, perceived customer effort and receiving answers to their questions in their natural language.
Audience members will also have the opportunity to submit their questions in advance of the webinar. Register here to ensure you don’t miss out on attending this webinar!