By Mandy Reed, Global Head of Marketing
Do you have a chatbot or virtual agent on your roadmap? Do you need to upgrade a poor performing self-service tool? Are you curious about successful use cases for AI-enhanced virtual agents?
If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.
On Thursday, 4 June 2020 Chris Ezekiel, Founder & CEO of Creative Virtual, will join Steve Hurst, Editorial Director at Engage Business Media, for this live webcast. Through a series of live demonstrations, they’ll explore:
- Best practices for deploying and optimising conversational self-service
- Questions to ask when selecting a chatbot or virtual agent solution
- Tips for using AI and machine learning to improve performance
- Guidelines for implementing seamless handover to live chat
- Current live use cases and results from organisations around the world
Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels. Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.
The realities of the ongoing global pandemic have placed an increased pressure on organisations’ digital channels, including their existing virtual agent solutions. For many companies, the flexibility and robustness of their digital strategy is going to play a key role in how they maintain and build customer loyalty during this time and in the future. Offering reliable self-service is an important piece of that strategy.
Register now for the webinar Tips for Deploying AI Chatbots & Virtual Agents to learn more. Can’t attend the live event? Don’t worry, a recording will be sent to all registrants after the webinar.
You can also request a personalised demo to see how Creative Virtual’s technology can help you deliver seamless, consistent self-service and improve customer loyalty.