V-Person™ for Contact Center Agent Support
Create better experiences and improve performance by assisting agents with easy-to-use desktop conversational AI solutions
Customer contact centers require a great deal of investment – from recruiting and training staff to putting the necessary tools in place for agents – and are an important piece of your customer support strategy. With V-Person virtual agents and V-Person Live Chat™ from Creative Virtual, you can provide agents with conversational AI solutions that give them an extra edge in providing customers with quick, competent service.
V-Person agent-facing solutions are designed around the real challenges of contact centers and an evolving landscape of communication channels. Regardless of what channel agents are delivering customer support on – phone, email, social media, SMS, messaging apps, live chat – our conversational AI platform enables them to quickly access the information they need. This improves the experience for your agents and empowers them to deliver a better experience to your customers.
With the V-Person conversational platform you can build and deploy virtual agents designed specifically to support agents in your contact center.
V-Person Live Chat is deeply integrated with V-Person virtual agent technology for a seamless customer experience and better agent support.
AI-powered V-Person virtual agents and live chat help you maximize on your contact center investments, improve satisfaction and build confidence with customers.
V-Person technology is underpinned by V-Portal™, the most functional virtual agent, chatbot and live chat management platform in the market today. With V-Portal, you can create conversations with agents and customers in a seamless, personalized way at large scale and gain valuable insights into those interactions.
Our orchestration platform provides one place to:
“The service from Laura and Andi has been great since we launched our virtual assistants. They have been on hand to support with any question I have and support I’ve needed. During the tough times of the COVID-19 outbreak, we have had to make multiple changes quickly and they have made this process simple.”
– Major Financial Services Group