V-Person™ for Customer Support
Deliver better customer experiences with AI-enhanced virtual agent, chatbot and live chat solutions across touchpoints and at large scale
Providing customers with the information and support they need is a key part of creating a positive customer experience. They must be able to access it quickly and efficiently to find answers to their questions and troubleshoot issues. With V-Person from Creative Virtual, you can unlock your existing knowledge to power virtual agents and chatbots to give your customers smart self-help options available anytime, anywhere.
The V-Person conversational platform is designed around the real needs of your organization and customers.
“It’s a pleasure to work with the team at Creative Virtual. They continually help us broaden our perspective and build innovative solutions that create great customer experiences, helping our customers find support and answers to their questions quickly. They’re also quick to respond, quick to deliver, but with no impact on quality.”
– Major Financial Services Group
V-Person is designed to be complementary to the system and processes you already have in place and enable you to provide an extremely personalized self-service experience. The technology offers:
“I’ve found the Creative Virtual team a pleasure to do business with. Our contact, Maria, is so helpful and friendly. She’s always on hand if we need support or have a query, and happy to make suggestions in order to improve the service we can offer to our customers through our chatbot.”
– Emma Stroud-Osbourn, Digital Customer Experience Officer, Quadient UK Ltd
V-Person technology is underpinned by V-Portal™, the most functional virtual agent, chatbot and live chat management platform in the market today. With V-Portal, you can create conversations with customers across touchpoints in a seamless, personalized way at large scale and gain valuable insights into those interactions.
Our orchestration platform provides one place to:
“We are really proud of our partnership with Creative Virtual that has enabled us to design, build and deploy impactful virtual agent solutions in so many scenarios. It’s great to work with a team who complement our CX transformation focus and really align to our culture.”
– Rik Johnson, Head of Intelligent Automation, Stellar