by Frank Schneider, Regional Vice President – Sales, Eastern US
LivePerson’s global survey reveals exactly what customers want when it comes to online customer service. After surveying 6,000 people, the results are clear that customers have great expectations around solving their concerns and how you interact with them online. Surprisingly, 83% of customers said they need some form of support during their online journey. Given these statistics, organizations need to think long and hard about how they provide a successful multi-channel customer experience. Take a look at the full results below.