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The Best Conversational AI Now and in the Future

By Chris Ezekiel, Founder & CEO

Recently Corporate Vision Magazine announced the winners of their 2021 Media Innovator Awards. Creative Virtual proudly accepted the award for ‘Best Conversational AI Solutions Provider – London’! This award recognises our London-headquartered company for our expertise in both developing conversational AI technology and delivering skilled consultation for implementing and maintaining solutions.

We’re coming up on eighteen years since I founded Creative Virtual, and so much has changed in the chatbot and virtual agent space since those early days. As a company, we’ve played a key role in both establishing and advancing the conversational AI market. It’s always an honour to be called the best, but that certainly doesn’t happen by chance. It requires the hard work and collaboration of our entire global team as well as strong relationships with our customers and partners.

Being a leader in a quickly evolving technology space, like the conversational AI industry, also requires a continuous emphasis on innovation. More specifically, that innovation must be focused on helping companies tackle their real challenges and deliver real results, now and in the future. That’s why I’m excited to be receiving this award as we are preparing for our next big product launch in 2022.

Our upcoming Gluon release of V-Person™ is the next generation of our award-winning conversational AI. It draws from our nearly two decades of experience in the industry to deliver updates to our chatbot, virtual agent, and live chat technologies. Gluon also features a re-architecture of V-Portal™, our innovative orchestration platform. The updated user interface will make it easier for our customers and partners to deploy and maintain their conversational AI solutions without compromising on any of the advanced enterprise-grade functionality they rely on to deliver personalised, seamless experiences.

A few of the innovations and features of the Gluon release include:

  • Enhanced natural language processing (NLP) and machine learning
  • Microservices, widgetisation, and containerisation
  • Support for low-code and no-code
  • Ability to interface with multiple intent engines, CRMs, contact centre platforms, and voice technologies
  • Machine comprehension
  • Sophisticated dialogue management, personalisation, and entity extraction

The updates and innovations in our Gluon release are focused on enabling organisations to create accurate, reliable conversational AI solutions quicker and easier than ever. We give them complete control over the AI with a perfect blend of machine learning and natural language rules so there is never a machine learning black box to fear. All of this is designed to help organisations reach their goals for delivering better experiences for their customer, employees, and contact centre agents.

Congratulations to the Creative Virtual team on being named ‘Best Conversational AI Solutions Provider’! And thank you for your contributions to our upcoming product release, supporting our customers and partners with your expertise, and helping us deliver the best chatbot, virtual agent, and live chat solutions every day!

You can read our official award announcement here and watch a sneak peek video on our Gluon release here.

My thanks also to the Media Innovator Awards judges for recognising Creative Virtual’s conversational AI technology and expertise!