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Building a Positive Relationship for Better Customer Service

By Mandy Reed, Global Head of Marketing

The relationships you have with your customers directly affect your bottom line. Happy customers are more likely to be loyal, repeat customers and recommend you to their friends, family and social media connections. Every service and support engagement you have with a customer can make or break that relationship.

At Creative Virtual one of our passions is helping our customers deliver a positive service experience to their customers. In order to do that, we work to build a close and collaborative relationship with each of our customer organisations. We get to know their business and goals and then strive to deliver the support they need to achieve their customer service objectives.

Customer Service Week is all about celebrating the people around the world who are delivering great service and support, and so I’d like to give a special shout out to the Creative Virtual team. It is your experience, expertise and dedication to building those positive relationships that have enabled the company to cultivate a growing list of happy customers for over 15 years.

But you don’t have to take my word for it. Over the past several months, some of Creative Virtual’s customers have been leaving verified reviews of our company and technology on the Gartner Peer Insights* website. Here’s what they have to say about working with our team:

Relation Based on Trust and Successful Deliveries

“Working with Creative Virtual is easy. Our key contacts are always available to support us on any issues, new projects or last minute requirements. We appreciate the rapidity of answer as well as the flexibility around the Vendor Management. HSBC is working with Creative Virtual since 2011. A real trust has been developed as long as successful projects are delivered. This is a real win-win situation.” (Read the full review)

 

Moved Fast to Launch a Chatbot that Answers Inquiries in a Conversational Way

“Creative Virtual is very responsive to our needs. They are supportive and agile as our business evolves to take advantage of their product offerings.” (Read the full review)

 

If You Want a Company that Focuses on Your Needs, Only Look at Creative Virtual

“Creative Virtual are a very professional company that treats each company as an individual. They get to understand a companies’ needs and offer solutions, they don’t try to apply a one solution fits all approach. I highly recommend Chris as I have worked with him for over 10 years in large corporations. CV place the customer first and this comes through in every interaction.” (Read the full review)

 

Responsive and Adaptive, Thought Leaders, Consistently Delivers Meaningful Results

“Responsive and adaptive; very nimble delivery model (fast ramp up time, fast engagement and assignment of resources). Collaborative and agile approach. Highly skilled resources with deep subject matter expertise. Strong thought leadership. Meaningful results (improved call deflection rates). Innovative product set and roadmap, with particular strength in process mining tools and method combined with intent libraries.” (Read the full review)

As they say, the proof is in the pudding – and there’s no better feeling than knowing we have happy, satisfied customers. So happy, in fact, that they are willing to take time out of their busy days to complete a review and share their positive experiences with their peers. Thank you to all of our customers for collaborating with our team and trusting us to help you with your customer service!

To learn more about our technology and working with our team, request your own live demo. We’d love to add you to the Creative Virtual family!

 

*Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.