By Mandy Reed, Marketing Manager (Global)
On Thursday, 9th April 2015 CRMXchange will continue their Best Practices Roundtable series with a live webcast focused on IVR and Self-Service Best Practices. Creative Virtual Founder & CEO, Chris Ezekiel, will share his experience and expertise in developing and deploying smart self-help solutions as part of the expert panel of speakers.
Today’s savvy digital customers are more connected than ever before and no longer want to be forced to self-serve through outdated FAQ lists, poor site search results or unresponsive IVR systems. By offering omnichannel Smart Help tools, organisations can meet the growing demand for quick, easy self-service options while providing a consistent, accurate and personalised customer experience across contact channels. During the roundtable, Chris will highlight how natural language virtual assistants not only provide 24/7 access to smart self-help for customers, but also improve customer experience, reduce costs and provide organisations with unique customer insights that power smart customer experience strategy decisions.
This roundtable webinar is a great opportunity for anyone involved with their organisation’s contact centre and customer experience, service and support to hear from industry professionals as they present and discuss current research and best practices for the implementation and maintenance of successful IVR and self-service solutions.
Registration for the IVR and Self-Service Best Practices Roundtable is free, and the live webcast will be recorded and available to view on-demand after the event.
After you register for the roundtable, please also take a few minutes to complete our 2015 Customer Support Outlook Survey.
Image courtesy of Stuart Miles at FreeDigitalPhotos.net