The Gluon Release of V-Person™ Technology
The next generation conversational AI platform that puts you in complete control of the AI
Options for hosting on-premise, in the cloud, and in a private cloud
Get to know the Gluon release of V-Person Technology
Featuring a flexible architecture for V-Person chatbot, virtual agent, and live chat technologies and a refreshed design of V-Portal™, the V-Person management platform, Gluon delivers the next generation of conversational AI.
The Gluon release of V-Person technology makes it quicker and easier to build, deploy, and maintain effective conversational AI solutions. Gluon puts you in control of the AI to create accurate, reliable engagement at scale.
You can deliver better experiences for customers and employees with enhanced integration options, enriched personalisation capabilities, and sophisticated dialogue management. From leveraging large language models (LLMs) to creating complex and connected conversation flows, V-Portal’s intuitive user interface makes it simpler to deploy and maintain your solutions without compromising on any functionality.
Learn more
Accurate, reliable conversational AI
With a perfect blend of machine learning and a rules-based approach to natural language processing (NLP), Gluon puts you in control of the AI for accurate reliable V-Person solutions.
- Easier integration with contact centre platforms, CRMs, voice technologies, and other third-party systems
- Machine learning enhanced with Creative Virtual’s proprietary and proven rules-based NLP for pragmatic and verifiable maintenance
- Integration with large language models and native support for LLMs such as GPT-3/4 with options to configure responses based on best confidence
- Improved visual conversation flow manager supporting sub-flows and more intuitive slot-filling
- Support for low-code and no-code virtual agent development and maintenance
A comprehensive platform
The Gluon release makes it easier to build, deploy, and maintain effective conversational AI solutions in V-Portal with greater scalability, more advanced functionality, and increased workflow flexibility.
- Designed to scale and simplify deployment through the adoption of containerisation and a microservices architecture
- A refreshed modern platform design that reimagines V-Portal’s advanced functionality and makes the tool more intuitive
- Seamless and secure Single Sign On with a wider range of authentication providers
- Customisable role-based authorisation to simplify user management and access control
- Support for real-time data streaming to tap into rich transactional data for analysis, deep mining, and business intelligence insights
V-Portal’s refreshed modern design
The Gluon release brings to the market a refreshed design of V-Portal, Creative Virtual’s comprehensive conversational AI platform. The updated platform employs modern user interface frameworks to reimagine its advanced functionality and make the tool more intuitive. The new design helps streamline processes, makes the platform more user friendly, and seamlessly supports no-code and low-code options.
Conversation Flow ManagerTheme BuilderLarge Language ModelsContent ManagementTesting the SystemUser ManagementUser Customisation
Conversation Flow Manager
The Gluon release makes it easier to craft customised conversation flows with a ground-breaking visual flow manager. The intuitive drag-and-drop interface allows for the building of complex and connected conversation flows. It supports sub-flows and more perceptive entity extraction and slot-filling functionality. This facilitates sophisticated personalisation delivered in a more natural conversational style.
Adding customised conversation flows enables the V-Person system to guide users through processes step-by-step. These flows are useful for troubleshooting account or device issues, submitting forms and applications, completing transactions, and pinpointing a very specific piece of information to assist the customer.
1
2
Theme Builder
The new design of V-Portal creates a more straightforward experience for building, testing, and maintaining system themes. Within one screen, users can view and edit a theme’s natural language rules, exclusion rules, and answers. Answers support rich media including images, videos, and carousels. Users can easily test and make updates on a single theme builder screen.
The theme builder makes it quicker and easier to ensure reliability of the system with options to interface with large language models, configure responses based on best confidence, deploy rules to override the machine learning where required, and create exclusion rules.
1
2
3
Large Language Models
The flexible architecture of Gluon enables integration with external LLMs (such as GPT-3/4) as part of our hybrid approach to AI. It is implemented using a vectorisation method for theme classification. Using LLMs delivers value to V-Person solutions by reducing the required time and effort for deployment, removing the need to re-train the system, and increasing accuracy of the AI matching in many cases.
Organisations preferring not to use LLMs, will still have the option to use our in-house neural network instead. For some deployments, certain content types, and specific use cases, customers can opt for on-premise or secure cloud deployment of the language model, thus ensuring data security and privacy.
Regardless of which neural network or LLM you opt to use for your V-Person solution, it is integrated with workflow functionality in V-Portal to allow for custom configuration and control of the AI.
1
2
3
1
Select Large Language Configuration from the side-bar menu
2
Choose which LLM you want to connect to
3
Choose the model you wish to use
Content Management
V-Portal gives organisations options to create and maintain all content within the platform, integrate with external content sources, or use a combination of both for their conversational AI solution. The knowledge management capabilities within V-Portal allow for content to be organised and structured in a way that aligns with how the solution will be used. It is combined with workflow functionality and user management to make sure content is created, reviewed, and updated in a timely manner by the right team members.
V-Portal’s content management supports multiple versions of answers for a single theme, giving granular control over the responses given, allowing for optimisation for individual channels, and enabling the management of multi-lingual solutions within a single knowledgebase. This creates options for presenting users with a specific response based on a variety of criteria, including channel, authenticated user profile, or selected language. The platform also supports the use of rich media such as diagrams, images, and videos in addition to text and hyperlinks within the answers.
1
2
Testing the System
Users can test the system right on the theme screen, seeing if an input successfully matches that theme, matches a different theme in the knowledgebase, or doesn’t match any existing themes. An input that has no match or is not providing the correct response can be quickly addressed right within that same screen.
V-Portal also provides a full testing window with options to set test parameters, view related data, and see if an input is matching based on the machine learning model or a natural language rule.
1
2
3
4
User Management
User management within V-Portal is simplified with a new role-based system designed with the large enterprise in mind. This makes it easier to control project access while still allowing for customised settings for the creation, approval, and publishing of content. User profile and permission settings are combined with easy-to-use workflows and audit trails to assist with setting priorities, complying with company and industry regulations, and ensuring content accuracy.
1
2
User Customisation
V-Portal’s modern design delivers even more options for users to create a personalised platform experience. Users can customise their dashboard using a variety of built-in and third-party widgets so they can see the information most important to them. These re-arrangeable widgets include system conversation insights and trends, project tasks, and engine status. The Gluon release also offers a dark mode setting and the ability to select a platform language independent of the knowledgebase content’s language.
1
1
Artificial intelligence & controlling the black box
Other conversational AI platforms use a ‘black box only’ approach that makes you feel like you’re playing ‘Whac-A-Mole’ when trying to train the system: you make changes then have to hope the algorithm updates correctly. This method is frustrating, time consuming, and highly inefficient, especially with very specific or overlapping content. It undermines the success of your project with less accurate, reliable chatbot and virtual agent deployments.
With Creative Virtual’s signature blend of machine learning and a rules-based approach to NLP, there is no neural network black box to fear. The machine learning component is integrated with workflow functionality, so you decide the best configuration for your conversational AI tool to continuously improve in a controlled and reliable way. At the same time, natural language rules can be used as an ‘override’ to the machine learning to ensure accuracy, resolve content clashes, and deliver very precise responses when needed. No other conversational AI platform offers this level of enterprise-grade functionality.
Innovation designed for function, usability, & business results
The Gluon release is based on Creative Virtual’s two decades of experience in the industry and close collaborations with our customers and partners. It combines trends in customer and employee engagement with the real needs and challenges of organisations. It delivers innovation designed with function, usability, and business results in mind.
For businesses taking a composable approach to customer and employee experiences, the Gluon release provides the tools and technology needed for conversational AI success. The flexible architecture of V-Person and refreshed design of V-Portal create added agility and flexibility combined with the advanced functionality Creative Virtual is known for delivering. This enables you to create and implement innovative solutions at scale to meet customer and employee needs even during times of rapid change.
A partner for your conversational AI strategy
Creative Virtual is a true conversational AI partner that becomes a trusted extension of your own team, helping you address your biggest challenges and achieve real results. We offer:
Experience the Gluon release
Want to see the Gluon release in action? We’d love to share a live demo and answer any questions you may have about the updates we have made to V-Person technology and our V-Portal platform.
Fill in the form below and a member of our team will be in touch.
