The Gluon Release of V-Person™ Technology
The next generation conversational AI platform that puts you in complete control of the AI
Featuring a flexible architecture for V-Person chatbot, virtual agent, and live chat technologies and a refreshed design of V-Portal™, the V-Person management platform, Gluon delivers the next generation of conversational AI.
The Gluon release of V-Person technology makes it quicker and easier to build, deploy, and maintain effective conversational AI solutions. Gluon puts you in control of the AI to create accurate, reliable engagement at scale.
You can deliver better experiences for customers and employees with enhanced integration options, enriched personalisation capabilities, and sophisticated dialogue management. From leveraging large language models (LLMs) to creating complex and connected conversation flows, V-Portal’s intuitive user interface makes it simpler to deploy and maintain your solutions without compromising on any functionality.
With a perfect blend of machine learning and a rules-based approach to natural language processing (NLP), Gluon puts you in control of the AI for accurate reliable V-Person solutions.
The Gluon release makes it easier to build, deploy, and maintain effective conversational AI solutions in V-Portal with greater scalability, more advanced functionality, and increased workflow flexibility.
The Gluon release brings to the market a refreshed design of V-Portal, Creative Virtual’s comprehensive conversational AI platform. The updated platform employs modern user interface frameworks to reimagine its advanced functionality and make the tool more intuitive. The new design helps streamline processes, makes the platform more user friendly, and seamlessly supports no-code and low-code options.
Other conversational AI platforms use a ‘black box only’ approach that makes you feel like you’re playing ‘Whac-A-Mole’ when trying to train the system: you make changes then have to hope the algorithm updates correctly. This method is frustrating, time consuming, and highly inefficient, especially with very specific or overlapping content. It undermines the success of your project with less accurate, reliable chatbot and virtual agent deployments.
With Creative Virtual’s signature blend of machine learning and a rules-based approach to NLP, there is no neural network black box to fear. The machine learning component is integrated with workflow functionality, so you decide the best configuration for your conversational AI tool to continuously improve in a controlled and reliable way. At the same time, natural language rules can be used as an ‘override’ to the machine learning to ensure accuracy, resolve content clashes, and deliver very precise responses when needed. No other conversational AI platform offers this level of enterprise-grade functionality.
The Gluon release is based on Creative Virtual’s two decades of experience in the industry and close collaborations with our customers and partners. It combines trends in customer and employee engagement with the real needs and challenges of organisations. It delivers innovation designed with function, usability, and business results in mind.
For businesses taking a composable approach to customer and employee experiences, the Gluon release provides the tools and technology needed for conversational AI success. The flexible architecture of V-Person and refreshed design of V-Portal create added agility and flexibility combined with the advanced functionality Creative Virtual is known for delivering. This enables you to create and implement innovative solutions at scale to meet customer and employee needs even during times of rapid change.
Creative Virtual is a true conversational AI partner that becomes a trusted extension of your own team, helping you address your biggest challenges and achieve real results. We offer:
Want to see the Gluon release in action? We’d love to share a live demo and answer any questions you may have about the updates we have made to V-Person technology and our V-Portal platform.
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