By Chris Ezekiel, Founder & CEO
As pioneers in the virtual assistant space, Creative Virtual is well known for our highly accurate natural language virtual assistants. One of the key factors that sets us apart from our competitors is that our virtual assistants are backed by our innovative knowledge management platform, V-Portal – a unique offering in the marketplace today.
We are proud to share the news that our V-Portal technology and the current implementations of that technology have earned us recognition as a finalist for the 2014 KM Promise Award! Sponsored by KMWorld Magazine, this award is designed to celebrate the success stories of knowledge management. It is awarded to an organisation that is not only delivering innovative technologies in knowledge management, but also works with their customers to help them realise positive business results.
Knowledge management is key for accurate, consistent and personalised omnichannel customer engagement. You regularly hear customer experience experts discuss the necessity for companies to remove internal information silos in order to successfully reach their omnichannel goals. V-Portal is designed to do just that. We have combined our virtual agent technology with knowledge management, workflow management and business intelligence reporting in one powerful, innovative platform to help organisations provide their customers with anytime, anywhere support and engagement.
Our ground breaking V-Portal technology has also won us two 2014 Silver Stevie Awards for Sales & Customer Service (read more about those awards here), the 2013 Silver Stevie Award for Most Innovative Company of the Year in Europe (read more about that award here), and has been praised in an independent analyst report as ‘a product strength and competitive differentiator’ (find out more about that report here). It’s always exciting to receive these accolades for our technology and recognition of the business benefits we help our customers achieve.
The winner of the 2014 KM Promise Award will be officially announced during the KMWorld Conference being held 4-7 November in Washington, DC. You can read more about the award here. A full list of finalists appears in the November/ December 2014 issue of KMWorld Magazine which will be available online at the beginning of November.
And, as always, we’d love to schedule a live, personalised demo to show you what your organisation can achieve with our innovative customer engagement solutions.