The Gluon Release of V-Person™ Technology
The next generation conversational AI platform that puts you in complete control of the AI
Featuring a flexible architecture for V-Person chatbot, virtual agent, and live chat technologies and a refreshed design of V-Portal™, the V-Person management platform, Gluon delivers the next generation of conversational AI.
The Gluon release of V-Person technology makes it quicker and easier to build, deploy, and maintain effective conversational AI solutions. Gluon puts you in control of the AI to create accurate, reliable engagement at scale.
You can deliver better experiences for customers and employees with enhanced integration options, enriched personalisation capabilities, and sophisticated dialogue management. From leveraging large language models (LLMs) to creating complex and connected conversation flows, V-Portal’s intuitive user interface makes it simpler to deploy and maintain your solutions without compromising on any functionality.
With a perfect blend of machine learning and a rules-based approach to natural language processing (NLP), Gluon puts you in control of the AI for accurate reliable V-Person solutions.
The Gluon release makes it easier to build, deploy, and maintain effective conversational AI solutions in V-Portal with greater scalability, more advanced functionality, and increased workflow flexibility.
The Gluon release brings to the market a refreshed design of V-Portal, Creative Virtual’s comprehensive conversational AI platform. The updated platform employs modern user interface frameworks to reimagine its advanced functionality and make the tool more intuitive. The new design helps streamline processes, makes the platform more user friendly, and seamlessly supports no-code and low-code options.
Conversation Flow Manager
The Gluon release makes it easier to craft customised conversation flows with a ground-breaking visual flow manager. The intuitive drag-and-drop interface allows for the building of complex and connected conversation flows. It supports sub-flows and more perceptive entity extraction and slot-filling functionality. This facilitates sophisticated personalisation delivered in a more natural conversational style.
Adding customised conversation flows enables the V-Person system to guide users through processes step-by-step. These flows are useful for troubleshooting account or device issues, submitting forms and applications, completing transactions, and pinpointing a very specific piece of information to assist the customer.
The new design of V-Portal creates a more straightforward experience for building, testing, and maintaining system themes. Within one screen, users can view and edit a theme’s natural language rules, exclusion rules, and answers. Answers support rich media including images, videos, and carousels. Users can easily test and make updates on a single theme builder screen.
The theme builder makes it quicker and easier to ensure reliability of the system with options to interface with large language models, configure responses based on best confidence, deploy rules to override the machine learning where required, and create exclusion rules.
Large Language Models
The flexible architecture of Gluon enables integration with external LLMs (such as GPT-3/4) as part of our hybrid approach to AI. It is implemented using a vectorisation method for theme classification. Using LLMs delivers value to V-Person solutions by reducing the required time and effort for deployment, removing the need to re-train the system, and increasing accuracy of the AI matching in many cases.
Organisations preferring not to use LLMs, will still have the option to use our in-house neural network instead. For some deployments, certain content types, and specific use cases, customers can opt for on-premise or secure cloud deployment of the language model, thus ensuring data security and privacy.
Regardless of which neural network or LLM you opt to use for your V-Person solution, it is integrated with workflow functionality in V-Portal to allow for custom configuration and control of the AI.
Select Large Language Configuration from the side-bar menu
Choose which LLM you want to connect to
Choose the model you wish to use
V-Portal gives organisations options to create and maintain all content within the platform, integrate with external content sources, or use a combination of both for their conversational AI solution. The knowledge management capabilities within V-Portal allow for content to be organised and structured in a way that aligns with how the solution will be used. It is combined with workflow functionality and user management to make sure content is created, reviewed, and updated in a timely manner by the right team members.
V-Portal’s content management supports multiple versions of answers for a single theme, giving granular control over the responses given, allowing for optimisation for individual channels, and enabling the management of multi-lingual solutions within a single knowledgebase. This creates options for presenting users with a specific response based on a variety of criteria, including channel, authenticated user profile, or selected language. The platform also supports the use of rich media such as diagrams, images, and videos in addition to text and hyperlinks within the answers.
Testing the System
Users can test the system right on the theme screen, seeing if an input successfully matches that theme, matches a different theme in the knowledgebase, or doesn’t match any existing themes. An input that has no match or is not providing the correct response can be quickly addressed right within that same screen.
V-Portal also provides a full testing window with options to set test parameters, view related data, and see if an input is matching based on the machine learning model or a natural language rule.
User management within V-Portal is simplified with a new role-based system designed with the large enterprise in mind. This makes it easier to control project access while still allowing for customised settings for the creation, approval, and publishing of content. User profile and permission settings are combined with easy-to-use workflows and audit trails to assist with setting priorities, complying with company and industry regulations, and ensuring content accuracy.
V-Portal’s modern design delivers even more options for users to create a personalised platform experience. Users can customise their dashboard using a variety of built-in and third-party widgets so they can see the information most important to them. These re-arrangeable widgets include system conversation insights and trends, project tasks, and engine status. The Gluon release also offers a dark mode setting and the ability to select a platform language independent of the knowledgebase content’s language.
Want to see the Gluon release in action? We’d love to share a live demo and answer any questions you may have about the updates we have made to V-Person technology and our V-Portal platform.
Fill in the form below and a member of our team will be in touch.