Victory: Powered by Virtual Assistants

By Courtney Schreier, Marketing Manager, Americas

Creative Virtual has achieved great success with one of our clients, a large US Bank. Our V-Person™ solution currently deployed by this enterprise bank has done so well that we have considerably improved upon their customer satisfaction ratings.

Why is that?

  • The V-Person solution has proven itself to be incredibly adaptable to security regulations.
  • Creative Virtual offers advanced Natural Language Processing (NLP) help systems that understand complex questions and user intent.
  • The solution has also proven to be scalable enough to handle the volume of conversations from one of the largest US Banks.
  • This virtual assistant now handles more than a million conversations with customers a month.
  • Advanced Voice-of-the-Customer reporting has allowed the bank to manage and handle major customer concerns such as data breach issues in real-time.

This deployment has done so well we have just created a new customer success story for our website.  To read it in full, click here.

Across the globe, Creative Virtual has proven to be a top-tier provider of virtual assistant technology for the financial services industry. Our virtual agents bridge the gap created by traditional banker’s hours, allowing customers omnichannel access to their banks around the clock. To check out one of other virtual agents in action at the Commercial Bank of Dubai, click here.

Please contact us if you are interesting learning more.