Tips for Deploying AI Chatbots & Virtual Agents

Speaker: Chris Ezekiel, Founder & CEO, Creative Virtual

Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on digital channels. Customers are becoming more comfortable with using self-service options and appreciate being able to get help instantly at any time of the day or night. Companies benefit from reducing demand on contact centre agents and improving their customer experience.

Through a series of live demonstrations, this webinar explores:

• Best practices for deploying and optimising conversational self-service
• Questions to ask when selecting a chatbot or virtual agent solution
• Tips for using AI and machine learning to improve performance
• Guidelines for implementing seamless handover to live chat
• Current live use cases and results from organisations around the world